Overview
The Plaza at Edgemere, located in Dallas, Texas, specializes in providing comprehensive health services tailored to the evolving needs of its residents. The facility offers a full continuum of care, including assisted living, memory support, skilled nursing, and rehabilitation. This allows residents to receive personalized and compassionate care without needing to relocate if their health requirements change.
Services & Support
The Plaza at Edgemere provides a variety of services designed to meet the individual needs of its residents. These include everyday assistance and specialized care for conditions such as Alzheimer’s and dementia. The facility emphasizes the creation of customized care plans, ensuring that both residents and families are involved in the care process. Additionally, social worker support is available to assist families in navigating care options.
Care Approach & Staff
The care approach at The Plaza at Edgemere is centered on compassion and personalization. Residents benefit from a dedicated team that is committed to providing attentive care. While some reviews highlight the warmth and professionalism of the staff, there are concerns regarding attentiveness during certain shifts. Families have noted both positive interactions with staff and instances where care fell short, emphasizing the need for consistent oversight.
Who They Serve
The Plaza at Edgemere serves a diverse population, including residents requiring skilled nursing, memory care, and rehabilitation services. The facility is designed to accommodate individuals with varying health needs, ensuring a supportive environment for all.
Living Options & Amenities
Residents at The Plaza at Edgemere enjoy spacious private rooms and a beautiful facility that fosters a home-like atmosphere. The community offers engaging activities and has been described as warm and welcoming, with staff who treat residents like family. The sensory care room is particularly noted for its calming effects and thoughtful design.
Dining & Activities
The Plaza at Edgemere provides a range of dining options and activities aimed at enriching the residents’ experience. Families have expressed satisfaction with the quality of food and the variety of engaging activities available, contributing to a vibrant community life.
What Families Say
Feedback from families is mixed. While many praise the facility’s appearance and the caring nature of the staff, there are significant concerns regarding the quality of nursing care and response times to call buttons. Some families have reported serious lapses in care, emphasizing the importance of vigilance and communication with the staff. Positive comments highlight the supportive environment and the dedication of the team, particularly in rehabilitation and memory care.
Room for Improvement
There are notable areas for improvement, particularly concerning staff attentiveness during certain shifts. Families have reported delays in response times to call buttons and incidents where residents were left unattended. Addressing these concerns could enhance the overall care experience.
Summary
The Plaza at Edgemere offers a comprehensive range of services tailored to meet the diverse needs of its residents, with a focus on personalized care. While the facility is praised for its welcoming atmosphere and supportive staff, families have raised concerns about the consistency of nursing care. Ongoing attention to these issues will be crucial in maintaining the quality of care that residents deserve.
