Overview
Brookdale Charleston Gardens, located in Charleston, West Virginia, offers assisted living and memory care designed to enhance the quality of life for its residents. With a focus on comfort, connection, and support, the facility aims to create a home-like environment that allows residents to maintain their independence while receiving the assistance they need.
Services & Support
Brookdale Charleston Gardens provides personalized help with daily tasks such as meals, laundry, and routines, ensuring that residents can focus on what matters most to them. The facility has a caring team available 24/7, ready to respond to emergencies and provide ongoing support.
Care Approach & Staff
The staff at Brookdale Charleston Gardens has received mixed feedback. While some families appreciate the friendly and caring demeanor of the team, others have expressed concerns about the professionalism and responsiveness of management. Reports indicate that staff members are often engaged with residents, creating a supportive atmosphere, but there are also mentions of inadequate supervision and communication issues, particularly in the memory care unit.
Who They Serve
Brookdale Charleston Gardens serves seniors in need of assisted living and memory care, accommodating individuals at various stages of life. The facility aims to provide a safe and nurturing environment for those requiring assistance with daily activities or specialized memory support.
Living Options & Amenities
The community features a calm, homelike setting with various activities designed to promote socialization and engagement among residents. Families have noted that the facility is clean and well-maintained, contributing to a pleasant living experience.
Dining & Activities
Residents at Brookdale Charleston Gardens have access to a variety of dining options, with many families reporting positive experiences regarding the food quality. Additionally, the facility offers a range of activities tailored to residents’ interests, which helps foster a sense of community.
What Families Say
Feedback from families is varied. Many express gratitude for the care and support their loved ones receive, highlighting the friendly staff and engaging activities. However, some families have voiced concerns about the management and care quality, particularly in the memory care unit, citing issues with cleanliness and communication.
Room for Improvement
There are notable areas for improvement at Brookdale Charleston Gardens, especially regarding management responsiveness and the consistency of care in the memory care unit. Families have reported dissatisfaction with the lack of staff professionalism and communication, which can impact the overall experience for residents.
Summary
Brookdale Charleston Gardens offers a supportive environment for seniors needing assisted living and memory care in Charleston, West Virginia. While many families appreciate the caring staff and engaging activities, concerns regarding management and care quality have been raised. Prospective residents and their families may wish to consider these factors when evaluating Brookdale Charleston Gardens as a potential home.
