Overview
The Oaks at Battle Creek, located in Battle Creek, Michigan, is a senior living community that provides a range of supportive services including assisted living, memory care, and skilled nursing. The facility aims to create customized care plans to meet the individual needs of residents, ensuring that they receive the appropriate level of care, whether they are fully independent or require additional assistance.
Services & Support
The Oaks offers comprehensive on-site care services, including assistance with activities of daily living and 24/7 access to licensed nurses. The facility also provides rehabilitation services such as physical, occupational, and speech-language therapy, catering to those recovering from various health challenges.
Care Approach & Staff
While some families have praised the staff for being friendly and helpful, there have been reports of inconsistent communication and care. For example, one family expressed frustration over the lack of timely responses from admissions and issues regarding their loved one’s belongings. However, other reviews highlight dedicated staff members who have made significant positive impacts on residents’ experiences, particularly in rehabilitation and nursing care.
Who They Serve
The Oaks serves a diverse range of seniors, including those in need of assisted living, memory care, and rehabilitation following hospital stays. Families have noted that the facility has been accommodating in times of urgent need, helping residents transition smoothly from hospital to home.
Levels of Care
The community offers various levels of care tailored to residents’ needs, from independent living to skilled nursing services. This flexibility allows for a supportive environment that can adapt as residents’ health and care requirements change.
Dining & Activities
Residents have reported mixed experiences regarding dining, with some noting that the food quality could improve. However, many families have appreciated the variety of activities offered, which help keep residents engaged and active within the community.
What Families Say
Feedback from families varies significantly. While some express gratitude for the supportive environment and attentive staff, others have raised concerns about communication and the handling of personal belongings. Positive comments highlight the professionalism of certain staff members and the overall cleanliness of the facility.
Room for Improvement
Several reviews indicate areas for improvement, particularly in communication and staff responsiveness. Families have noted delays in admissions processes and challenges in retrieving personal items, suggesting a need for enhanced organization and attentiveness.
Summary
The Oaks at Battle Creek offers a range of services designed to support seniors in various stages of care. While many families appreciate the caring environment and dedicated staff, there are concerns regarding communication and operational efficiency that the facility may need to address. Overall, the Oaks aims to provide a supportive and engaging community for its residents.
