Overview
SunRidge at Desert Springs, located in El Paso, Texas, offers assisted living and memory care services for seniors. The facility aims to provide a supportive environment for residents, although experiences reported by families vary significantly.
Services & Support
SunRidge at Desert Springs provides a range of services including assisted living and memory care. The staff is described as friendly and kind, with particular praise for a knowledgeable nurse who is attentive to residents’ needs. However, there are concerns regarding staff turnover and the availability of supervision, especially during nights and weekends.
Care Approach & Staff
The care approach at SunRidge emphasizes respect for residents, with some families noting that the staff works hard to maintain a caring environment. However, there are reports of inconsistent supervision and management issues, particularly from the facility’s leadership. Some families expressed dissatisfaction with the level of care, citing instances of neglect and inadequate staff presence during critical times.
Who They Serve
The facility primarily serves seniors requiring assisted living and memory care. Families have shared mixed experiences regarding the quality of care provided, with some residents feeling comfortable and well-cared for, while others reported significant concerns about the treatment of residents and the maintenance of the living environment.
Room for Improvement
Feedback indicates that there are areas needing improvement, particularly in management oversight and staff consistency. Families have reported issues such as inadequate cleaning, lack of supervision, and insufficient training for staff on handling residents with dementia. These challenges have led some families to seek alternative care solutions after a short period.
Summary
SunRidge at Desert Springs presents a mixed picture for families considering assisted living and memory care options. While some residents enjoy a positive experience with attentive staff, others have raised serious concerns about management and care quality. Families should weigh these factors carefully when evaluating this facility for their loved ones.
