Overview
Spring Oak at Tri Cities, located in Petersburg, Virginia, is a family-owned assisted living and memory care community. It has been recognized as one of the Best Assisted Living Communities by U.S. News & World Report for 2025. The facility aims to provide personalized care in a warm, home-like setting, focusing on meaningful connections and daily activities for residents.
Services & Support
Spring Oak offers a variety of services, including assisted living, memory care, and respite care. The community is designed to support residents in a compassionate environment, with a focus on promoting well-being and quality of life. Families have noted the attentive nature of the staff, who are motivated to answer questions and provide assistance when needed.
Care Approach & Staff
The staff at Spring Oak is described as compassionate and knowledgeable, contributing to a positive atmosphere among residents. Families have expressed confidence in the management’s commitment to care, although some reviews highlight concerns regarding the consistency of care, particularly in memory care. The management is noted to be available and responsive, although experiences may vary.
Who They Serve
Spring Oak serves seniors who require assisted living and memory care services. The community is particularly focused on creating a supportive environment for those with dementia, fostering connections among residents to promote tolerance and understanding.
Living Options & Amenities
The community features spacious living areas and beautiful outdoor grounds, providing residents with a pleasant environment to enjoy. The facility is designed to feel homely, which is appreciated by both residents and visitors.
Dining & Activities
Residents at Spring Oak can engage in daily lifestyle activities and enjoy delicious dining options. The community emphasizes the importance of connection through these activities, which contribute to a vibrant living experience.
What Families Say
Feedback from families is mixed. Many appreciate the warm atmosphere and dedicated staff, while some express serious concerns regarding the quality of care in memory care. Specific instances of inadequate attention to personal hygiene and care standards have been reported, leading to dissatisfaction among some families.
Room for Improvement
There are noted areas for improvement, particularly related to the consistency of care in the memory care unit. Some families have reported issues regarding the cleanliness and readiness of personal items for residents upon discharge, indicating a need for better communication and follow-through from the staff.
Summary
Spring Oak at Tri Cities offers a supportive environment for seniors in Petersburg, Virginia, focusing on assisted living and memory care. While many families appreciate the dedication of the staff and the community’s atmosphere, there are significant concerns regarding the quality of care in certain areas that potential residents and their families should consider.
