Overview
Ciel of Tri-Cities Memory Care, located in Kennewick, Washington, offers specialized memory care services for individuals diagnosed with Alzheimer’s disease and other related dementias. Their signature program, Connections by Ciel, is designed to create a nurturing environment that enhances wellness and enriches residents’ lifestyles. The facility emphasizes comfort, beautiful surroundings, and chef-prepared cuisine, aiming to provide a supportive and engaging experience for both residents and their families.
Services & Support
Ciel of Tri-Cities provides a comprehensive range of services tailored to the unique needs of residents with memory impairments. The dedicated team is trained in compassionate dementia care and offers around-the-clock support. The facility utilizes LifeLoop technology to foster communication between residents, families, and caregivers, enhancing the overall care experience. Additionally, a Low-Vision Program is available to assist residents with visual impairments, ensuring that all residents receive the support they need.
Care Approach & Staff
The staff at Ciel of Tri-Cities is noted for their attentiveness and caring nature. Families have expressed appreciation for the love and support shown to residents, highlighting the staff’s commitment to creating a family-like atmosphere. While many reviews commend the staff’s dedication, there are some concerns about the management’s responsiveness to issues, suggesting that experiences may vary.
Who They Serve
Ciel of Tri-Cities primarily serves individuals with Alzheimer’s disease and other forms of dementia. The facility is designed to provide a safe and engaging environment for residents at various stages of memory loss, focusing on preserving their preferred rhythm of life and fostering joyful moments of connection.
Dining & Activities
Dining at Ciel of Tri-Cities is a highlight, with a focus on honoring residents’ dietary preferences. The dining staff is recognized for their efforts to provide enjoyable meals that cater to individual needs. The facility also offers a variety of family-friendly activities and live entertainment throughout the month, contributing to a vibrant community atmosphere.
What Families Say
Feedback from families is mixed; many express satisfaction with the care provided, noting the friendly staff and engaging environment. However, some families have raised concerns about communication and management practices, particularly regarding end-of-life care and visiting hours. While some residents have thrived in the facility, others have reported distress and dissatisfaction with their loved ones’ experiences.
Room for Improvement
There have been reports of inconsistent communication regarding residents’ health and care needs, especially during critical moments. Some families have felt that their concerns were not adequately addressed by management, indicating a need for improved responsiveness and transparency.
Summary
Ciel of Tri-Cities Memory Care offers a specialized environment for individuals with memory care needs, focusing on compassionate support and engagement. While many families appreciate the attentive staff and quality dining options, concerns about management practices and communication have been noted. Overall, Ciel of Tri-Cities strives to create a nurturing community for residents and their families.
