Overview
Symphony Manor at Lancaster, located in Lancaster, New York, is a New York State Licensed Adult Home that provides a safe and caring environment for seniors. The facility focuses on offering opportunities for socialization and recreation while ensuring that residents receive the necessary assistance for daily living. The management aims to enhance the quality of life for residents by promoting independence alongside support.
Services & Support
Symphony Manor offers a range of services tailored to the needs of its residents. The facility provides long-term, non-medical residential services for adults who may require assistance due to physical or mental limitations. The staff includes dedicated professionals who supervise residents daily to ensure individualized care. However, some reviews indicate concerns about the adequacy of staffing and the quality of care provided, with reports of understaffing and inconsistent assistance.
Care Approach & Staff
The staff at Symphony Manor is described as kind, caring, and attentive, with many residents noting that they feel valued and respected. The management team is approachable and works to create a cohesive environment. However, some reviews highlight issues with staff performance, including instances of aides being inattentive or unprofessional. The facility strives to provide personalized care, but there are mentions of challenges in meeting residents’ needs consistently.
Who They Serve
Symphony Manor caters to seniors who are substantially unable to live independently but do not require the continual medical services provided in skilled nursing facilities. This includes individuals who may have various physical or mental limitations associated with aging.
Living Options & Amenities
The facility is situated in a park-like setting and offers a range of living options, including shared and private rooms. Some residents enjoy the community atmosphere and activities, while others have expressed dissatisfaction with room conditions and maintenance issues. Reports of cleanliness vary, with some praising the facility while others cite problems such as mold and maintenance neglect.
Dining & Activities
Residents have noted that the dining experience is generally positive, with good food and a variety of activities available. The activities team works to provide engaging options for residents, although some reviews indicate that resources may be limited.
What Families Say
Feedback from families is mixed. Many express gratitude for the compassionate care provided by staff members, highlighting the positive impact of recent management changes. However, there are significant concerns regarding the overall condition of the facility, staffing levels, and the adequacy of care, leading some families to contemplate alternative living arrangements for their loved ones.
Room for Improvement
Several reviews point to critical areas needing attention, including staff responsiveness, room maintenance, and overall facility conditions. Issues such as understaffing, cleanliness, and the handling of personal belongings have been highlighted as areas that require improvement to enhance the resident experience.
Summary
Symphony Manor at Lancaster offers a supportive environment for seniors, with a focus on socialization and care. While many residents and families appreciate the kindness of the staff and the community atmosphere, there are notable concerns regarding staffing, facility maintenance, and the quality of care. Families considering this facility should weigh these factors carefully to ensure it meets their loved ones’ needs.