Overview
Sylvan Crossings At Westshire, located in Waunakee, Wisconsin, offers assisted living services in a community designed to feel like home. The facility aims to provide a secure and respectful environment where residents can receive the care they need while maintaining a sense of independence.
Services & Support
Sylvan Crossings provides a range of services tailored to meet the individual needs of residents, including assistance with daily activities and specialized memory support. The facility emphasizes the importance of forming strong relationships between staff and residents, promoting a sense of community.
Care Approach & Staff
The care team at Sylvan Crossings is dedicated to delivering compassionate support. While many reviewers have noted that staff members are kind and welcoming, there are concerns regarding high staff turnover and communication barriers, particularly with staff who may not speak English fluently. This has led to frustrations among residents and families, especially during critical moments.
Living Options & Amenities
The community is designed to foster an inviting atmosphere, with comfortable gathering spaces and a focus on engaging activities. However, several reviews indicate that the promised variety of activities may not be consistently available, and some residents have expressed dissatisfaction with the overall upkeep of the facility.
Dining & Activities
Dining experiences at Sylvan Crossings have received mixed feedback. While the facility promotes daily engagement through various activities, some residents have reported that food quality is lacking and that meals served in rooms may not be warm. Additionally, there have been comments about insufficient snacks and limited food options.
What Families Say
Feedback from families varies significantly. Some appreciate the kindness of the caregivers, while others express disappointment over management issues and the overall quality of care. Concerns about communication, staff availability, and the handling of serious health matters have been highlighted by multiple reviewers.
Room for Improvement
There are notable areas for improvement at Sylvan Crossings, including enhancing staff training, addressing communication barriers, and improving food quality and activity availability. Families have voiced concerns about the facility’s management and responsiveness to feedback, indicating a need for more consistent oversight.
Summary
Sylvan Crossings At Westshire presents itself as a community-focused assisted living facility in Waunakee, Wisconsin. While it aims to provide a caring environment with a range of services, feedback suggests that there are significant challenges related to staff communication, dining quality, and overall management. Families considering this facility may want to weigh these factors carefully.
