Overview
The Courtyards Adult Care, located in Hamburg, New York, is an assisted living facility that offers supportive assistance with daily living activities. The facility aims to provide a clean and comfortable environment for its residents, with a focus on maintaining their independence while offering necessary support.
Services & Support
The Courtyards Adult Care provides assistance with various activities of daily living, including dressing, bathing, meal preparation, and medication management. Residents have the option to receive varying levels of assistance, allowing them to maintain their independence. The facility is equipped with individual call systems in each accommodation for added safety and peace of mind.
Care Approach & Staff
While some reviews highlight the dedication of the staff, noting their efforts in caring for residents, there are concerns regarding staffing challenges, particularly in the wake of the COVID-19 pandemic. Some family members have expressed dissatisfaction with staff responses during emergencies, indicating a need for improved communication and professionalism among certain team members.
Who They Serve
The Courtyards caters to individuals who require assistance with daily living activities, including those with memory care needs. The facility aims to create a supportive environment for residents, although experiences may vary based on individual circumstances.
Room for Improvement
Several reviews indicate significant concerns regarding safety and oversight at The Courtyards. There are reports of residents wandering off the grounds without staff awareness, leading to serious incidents. Additionally, some family members feel that the facility prioritizes financial gain over resident care, which raises questions about the overall quality of the environment.
Summary
The Courtyards Adult Care in Hamburg, New York, offers a range of services aimed at supporting residents in their daily activities. While there are positive notes regarding staff dedication, serious concerns about safety and care standards have been raised by families. Prospective residents and their families may want to consider these factors when evaluating the facility.
