Overview
Camellia Gardens Assisted Living, located in Durham, North Carolina, is an assisted living facility that has received mixed feedback from families and visitors. While some reviews highlight positive experiences, others raise significant concerns regarding the quality of care and facility maintenance.
Services & Support
The facility offers assisted living services, but there are numerous complaints about the level of care provided. Reviewers have noted a lack of staff presence, which raises concerns about resident safety and well-being. Families have expressed frustration with the unprofessional behavior of staff and the overall management of the facility.
Care Approach & Staff
Feedback regarding the staff at Camellia Gardens Assisted Living is notably critical. Several reviews mention that staff members do not adequately check on residents and that visitors often face difficulties communicating with them. Instances of staff ignoring family members and a lack of engagement with residents were also reported, leading to a perception of unprofessionalism.
Living Options & Amenities
Concerns have been raised about the cleanliness and maintenance of the facility. Reviews indicate that some areas, including restrooms, are not cleaned properly, and there have been reports of bugs within the building. Additionally, there appears to be a lack of activities for residents, with many sitting idle rather than engaging in planned events.
What Families Say
While some individuals have shared positive experiences, noting kindness and professionalism from certain staff members, the overwhelming sentiment from other reviews points to dissatisfaction with the overall service and environment. Families have expressed that they would not recommend Camellia Gardens to others, citing safety concerns and inadequate care.
Room for Improvement
The facility has been highlighted for several areas needing improvement, including staff professionalism, cleanliness, and the availability of activities for residents. Families have indicated a desire for a more supportive and engaging environment for their loved ones.
Summary
Camellia Gardens Assisted Living in Durham, North Carolina, faces significant challenges based on family feedback. While there are some positive remarks about individual staff members, the overall impression is marred by concerns regarding care quality, staff responsiveness, and facility maintenance. Families considering this facility may want to weigh these factors carefully.
