Overview
Hemsley House of Upper St. Clair, located in Pittsburgh, Pennsylvania, offers a blend of charm and modern amenities in a relaxed country club environment for seniors. The facility focuses on providing personal care, memory care, and respite care, aiming to enhance independence, connection, and wellness among its residents.
Services & Support
Hemsley House provides various services tailored to the needs of seniors, including personal care, memory care, and respite care. The facility emphasizes a supportive atmosphere where residents can enjoy a carefree lifestyle while receiving the appropriate level of assistance.
Care Approach & Staff
While some reviews highlight the kindness and dedication of certain staff members, others express concerns about the overall management and staffing levels at Hemsley House. Families have noted that there are instances of neglect, with residents often left unattended for long periods. The nursing staff has been described as agitated when approached with questions, which may impact the quality of care provided.
Who They Serve
Hemsley House primarily serves seniors requiring personal care and memory care. The facility aims to create a welcoming and engaging environment for its residents, although experiences may vary significantly.
Living Options & Amenities
The facility boasts modern amenities, including a gazebo, a bistro for snacks, and cozy common areas for socializing. However, there have been reports of inadequate activities and engagement, with some residents spending significant time without stimulation.
Dining & Activities
While the dining options are generally well-received, there are concerns regarding the activities offered to residents. Families have reported that the monthly activities calendar lacks substance, leading to a quieter environment where residents may not be sufficiently engaged.
Location & Access
Hemsley House is conveniently located near various amenities, including shopping centers and medical facilities, making it accessible for families and residents alike.
What Families Say
Feedback from families is mixed. Some express gratitude for the compassionate care their loved ones received, noting the kindness of staff members. In contrast, others have voiced dissatisfaction with management’s responsiveness and the overall quality of care, citing experiences of neglect and insufficient activities for residents.
Room for Improvement
There is a clear need for improvement in staff training and management oversight to ensure that all residents receive the attention and care they require. Families have noted the importance of enhancing engagement activities and addressing staffing levels to better meet residents’ needs.
Summary
Hemsley House of Upper St. Clair presents a welcoming environment for seniors, with a focus on personal and memory care. However, families should consider both the positive aspects of the facility and the reported areas needing improvement, particularly regarding management and resident engagement.
