Overview
The Willows at Okemos, located in Okemos, Michigan, is a senior living community that offers a range of care options including assisted living and skilled nursing. The facility is designed to provide a comfortable and supportive environment for residents, with a focus on individualized care plans to meet each person’s needs.
Services & Support
The Willows at Okemos provides comprehensive on-site care services that include assistance with activities of daily living, skilled nursing care, and rehabilitation services such as physical, occupational, and speech-language therapy. The staff is available 24/7, ensuring that residents receive the necessary support at any time.
Care Approach & Staff
The staff at The Willows is described as caring and compassionate, with many reviews highlighting the positive interactions between residents and caregivers. However, there are mixed experiences regarding the responsiveness of the staff to urgent care needs. While some families praised the attentiveness and kindness of the nursing and therapy teams, others reported concerning incidents where residents did not receive timely assistance during critical moments.
Living Options & Amenities
The facility offers private suites and apartments, which residents appreciate for their cleanliness and comfort. Common areas are designed to feel like home, complete with activity rooms and spaces for social engagement. The Willows also provides a variety of daily activities, including arts and crafts, social events, and outings, contributing to a vibrant community atmosphere.
Dining & Activities
Dining at The Willows is noted for its quality and variety, with residents enjoying well-prepared meals and special brunch events. The facility aims to provide a pleasant dining experience, and many reviews commend the kitchen staff for their efforts in delivering gourmet meals.
What Families Say
Feedback from families is varied; many express gratitude for the care their loved ones received, particularly from the physical therapy team, which is credited with helping residents recover and regain mobility. However, there are concerns regarding the consistency of care, with some families highlighting instances of neglect or inadequate attention to residents’ needs. Overall, while many appreciate the positive aspects of the community, there are calls for improvement in certain areas of care.
Room for Improvement
Concerns have been raised about the responsiveness of staff in urgent situations, with some families reporting instances where their loved ones did not receive timely care. Additionally, there are mentions of inconsistent experiences with individual staff members, which can affect the overall quality of care provided.
Summary
The Willows at Okemos offers a supportive environment for seniors, combining assisted living and skilled nursing services. While the facility is praised for its amenities, dining, and many caring staff members, there are areas needing attention, particularly regarding urgent care responsiveness. Families considering The Willows may find a community that strives to provide quality care but should remain vigilant about ensuring their loved ones’ needs are met consistently.
