Overview
Woodcrest Commons, located in Henrietta, New York, is an assisted living facility dedicated to providing care and support for residents who can no longer live independently. The community aims to create a welcoming environment for both residents and their families, fostering a sense of comfort and security.
Services & Support
At Woodcrest Commons, the staff is noted for their commitment to residents, often going above and beyond to ensure their needs are met. Families have reported positive experiences with the staff, who regularly check in on residents and provide assistance with daily activities. However, there have been concerns about administrative processes and communication, with some families expressing frustration over delays and errors regarding paperwork and case management.
Care Approach & Staff
The care approach at Woodcrest Commons is highlighted by attentive and compassionate staff members who strive to create a smooth transition for residents into assisted living. Families have expressed gratitude for the support provided by the team, including personal touches such as delivering meals when residents are unwell. Nonetheless, there are mixed reviews regarding management and communication, with some families feeling that the facility lacks adequate oversight and responsiveness.
Who They Serve
Woodcrest Commons primarily serves seniors who require assistance with daily living activities. The facility aims to provide a supportive environment for elderly individuals and their families, although some families have raised concerns about the quality of care and administrative practices.
Room for Improvement
While many families appreciate the care provided at Woodcrest Commons, there are notable concerns regarding management and communication. Some reviews indicate dissatisfaction with how administrative issues are handled, including delays in responses and a lack of follow-up on important matters. Additionally, there have been mentions of challenges faced by Spanish-speaking residents due to the absence of bilingual staff.
Summary
Woodcrest Commons offers assisted living services in Henrietta, New York, with a focus on resident care and support. The facility has received both praise and criticism from families, highlighting the dedication of staff while also noting areas needing improvement, particularly in management and communication. Families considering Woodcrest Commons are encouraged to thoroughly research and understand the services and support available to ensure it aligns with their loved ones’ needs.