Overview
From the Heart Greenlake Senior Living, located in Pasco, Washington, offers a unique approach to senior care with a focus on creating a home-like environment. This facility provides a range of services including assisted living, hospice care, and memory care, all designed to cater to the individual needs of residents. The intimate setting, with only six residents per home, allows for personalized care and attention.
Services & Support
The facility provides 24/7 caregiver assistance, ensuring that residents receive the support they need at any time. From the Heart emphasizes a strong caregiver-to-resident ratio, which allows for more hands-on care and better oversight. Residents benefit from a variety of services tailored to their specific needs, whether they require assistance with daily living activities or specialized memory care.
Care Approach & Staff
Families have noted the loving and attentive nature of the staff, who are described as warm, inviting, and knowledgeable. The caregivers take pride in their work and are committed to providing high-quality care. Reviews highlight the staff’s ability to build strong relationships with residents, making them feel like family. However, there are mixed experiences regarding staff training and responsiveness, with some reviews expressing concerns about the quality of care during critical times.
Living Options & Amenities
The facility features cottage-style homes that house up to six residents, promoting a family-like atmosphere. Each resident has a private bedroom and access to shared living spaces, including a cozy dining room and a library. The large outdoor courtyard provides a safe space for residents to enjoy nature and socialize. The environment is designed to feel welcoming and comfortable, with home-cooked meals served in a communal setting.
Dining & Activities
Dining at From the Heart is a communal experience, with meals prepared in a common kitchen and served around a traditional dining table. This approach fosters a sense of community among residents. The facility also offers a range of activities that engage residents and promote social interaction, contributing to their overall well-being.
What Families Say
Overall, families appreciate the caring environment and the dedication of the staff. Many reviews commend the facility for its warm atmosphere and the personalized attention given to residents. However, some families have raised concerns about the consistency of care and the handling of administrative matters, particularly regarding financial policies after a resident’s passing.
Room for Improvement
While many families have had positive experiences, there are concerns regarding staff training and responsiveness during critical situations. Some reviews suggest that improvements in these areas could enhance the overall quality of care.
Summary
From the Heart Greenlake Senior Living provides a unique and intimate setting for senior care in Pasco, Washington. With a focus on personalized service and a home-like atmosphere, the facility aims to create a nurturing environment for its residents. While many families have had positive experiences, attention to staff training and administrative practices could further improve the care provided.
