Overview
Tender Heart Assisted Living, located in Albuquerque, New Mexico, offers a range of senior care services including assisted living, memory care, and hospice. The facility aims to provide a supportive environment where residents can receive the assistance they need while maintaining their dignity and respect.
Services & Support
Tender Heart Assisted Living provides 24-hour care tailored to residents requiring assistance with daily activities. Their services include specialized care for individuals with Alzheimer’s and dementia, as well as hospice care. The facility emphasizes personalized service, aiming to create a home-like atmosphere where residents feel secure and cared for.
Care Approach & Staff
The staff at Tender Heart Assisted Living is described as caring and professional, with a focus on providing individualized attention to residents. Caregivers undergo rigorous training and background checks to ensure quality care. However, some reviews indicate mixed experiences with staff morale, suggesting that while many staff members are attentive, there may be instances of dissatisfaction among the team.
Who They Serve
Tender Heart Assisted Living primarily serves seniors who require assistance with daily living activities, including those with memory impairments such as Alzheimer’s and dementia. The facility also accommodates residents needing hospice care, ensuring that all individuals receive the appropriate level of support.
Living Options & Amenities
Residents at Tender Heart Assisted Living enjoy a small, family-like setting that fosters social connections. The facility features outdoor spaces, including a patio that residents appreciate for relaxation on warm days. The environment is designed to promote engagement and community among residents.
What Families Say
Feedback from families is varied. Some express gratitude for the care their loved ones received, particularly during end-of-life stages, noting the kindness of the staff. Others have raised concerns about specific issues, such as family visitation and pest control, indicating areas where the facility may need improvement. Overall, many families appreciate the supportive atmosphere and the efforts made by staff to care for their loved ones.
Room for Improvement
Concerns have been noted regarding the facility’s management of pest issues, specifically bed bugs, which have affected some residents. Additionally, there are mentions of family visitation policies that may not align with resident wishes, suggesting a need for better communication and flexibility in these matters.
Summary
Tender Heart Assisted Living in Albuquerque, New Mexico, provides essential services for seniors requiring assistance and memory care. While many families commend the caring nature of the staff and the supportive environment, there are areas for improvement, particularly regarding pest management and family engagement. Overall, the facility aims to create a dignified and respectful living experience for its residents.
