Overview
Willow Towers, located in New Rochelle, New York, is an award-winning assisted living and memory care residence. Situated on a comprehensive care campus, Willow Towers provides an independent lifestyle complemented by supportive care in a warm and welcoming environment. The facility is designed to cater to the needs of residents, offering specialized services for those with Alzheimer’s or dementia.
Services & Support
Willow Towers offers a variety of services, including 24-hour licensed nursing coverage and a range of physician services such as internal medicine, podiatry, physiatry, and psychiatry. The care team is dedicated to meeting the physical, medical, nutritional, and emotional needs of all residents. The Phoenix Program specifically focuses on providing a caring and interactive environment for residents with memory impairments.
Care Approach & Staff
The staff at Willow Towers is described as competent, kind, and supportive, creating a friendly atmosphere that encourages personalized care. Residents are often addressed by their first names, fostering a sense of community and connection. Families have expressed gratitude for the staff’s dedication, especially during challenging times, such as transitions to hospice care.
Who They Serve
Willow Towers serves a diverse population, including residents who require assisted living and those needing memory care services. Families appreciate the facility’s ability to provide a safe and engaging environment for individuals suffering from Alzheimer’s and dementia.
Dining & Activities
Residents at Willow Towers enjoy good food and a variety of activities designed to keep them engaged. The facility plans weekly entertainment and activities, which contribute to a vibrant community atmosphere. Families have noted that the staff works hard to make each day interesting for the residents.
Room for Improvement
While many reviews highlight positive experiences, there are concerns regarding management and care quality in some instances. A few families have reported issues related to the attentiveness of staff and the condition of residents, suggesting that oversight may be necessary to ensure consistent quality of care.
Summary
Overall, Willow Towers offers a supportive and caring environment for its residents, with a focus on personalized care and community engagement. While there are areas for improvement, many families feel confident in the care their loved ones receive, appreciating the dedication of the staff and the quality of services provided.
