Overview
Danby House (Permanently Closed), located in Winston-Salem, North Carolina, Danby House, located in Winston-Salem, North Carolina, was an assisted living facility that has since been permanently closed. The facility underwent a major renovation and had experienced changes in management, which impacted the quality of care received by residents.
Services & Support
Residents at Danby House had access to various assisted living services aimed at providing comfort and care. Families noted that the staff was generally kind and attentive, especially during the challenges posed by the COVID-19 pandemic. Communication with families was facilitated through Zoom and other virtual means, which helped alleviate concerns about their loved ones’ well-being.
Care Approach & Staff
Feedback on the staff was mixed. Some families expressed appreciation for the personal attention and care provided to residents, highlighting that staff members often went above and beyond to maintain connections with families. However, there were serious concerns raised about the quality of care, including instances where residents did not receive timely medical attention for injuries, leading to severe complications.
Room for Improvement
Several reviews indicated significant issues with cleanliness and pest control, including reports of bed bugs and roaches within the facility. Additionally, there were complaints about the rudeness of some staff members and a lack of proper support for residents with mobility issues. These concerns suggest a need for improved management and operational practices to enhance the overall environment for residents.
What Families Say
Family members had varied experiences at Danby House. While some appreciated the transformations and expressed gratitude for the care their loved ones received, others voiced serious concerns about the facility’s cleanliness and the adequacy of medical care. The feedback reflects a divided perception of the facility, with some families feeling confident in the care provided, while others reported distressing experiences.
Summary
Danby House, despite its efforts to improve through renovations and staff changes, faced significant challenges regarding cleanliness and the quality of care. Families had mixed feelings, with some praising the staff’s dedication and others highlighting critical issues that impacted their loved ones’ safety and well-being. The facility has since closed, ending its service to the community.
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