Overview
The Courtyards Senior Living, located in Oak Ridge, Tennessee, provides assisted living services designed to support residents in a comfortable environment. While the facility presents itself as clean and welcoming, feedback from families indicates significant concerns regarding the quality of care and management practices.
Services & Support
The Courtyards offers assisted living services, focusing on helping residents with daily activities. However, reviews suggest that the level of care provided may not meet expectations, with reports of inconsistent support and neglect in certain cases. Families have expressed concerns about the management’s ability to ensure proper care and safety for residents.
Care Approach & Staff
While some staff members have been praised for their dedication and kindness, there are significant concerns regarding staff retention and management practices. Families have noted that the facility struggles to keep good staff, leading to inadequate care for some residents. Instances of unprofessional behavior from management have also been reported, contributing to a challenging environment for both staff and residents.
Dining & Activities
The dining experience at The Courtyards has received mixed reviews. Families have described the food as unappealing, with concerns that meals are prepared under constraints that do not prioritize residents’ preferences. Additionally, activities are primarily limited to the facility, with little opportunity for outings or engagement outside of the premises.
What Families Say
Feedback from families is varied. While some have expressed satisfaction with the care their loved ones receive, others have raised serious concerns about management practices, staff shortages, and the overall safety of residents. Positive comments highlight individual staff members who have made a significant impact, but these are often overshadowed by broader issues related to care quality and management accountability.
Room for Improvement
Families have noted several areas for improvement, particularly in management practices and staff retention. Concerns about safety, proper care distribution, and the overall environment suggest that The Courtyards has significant challenges to address in order to enhance the quality of life for its residents.
