Overview
Renaissance Senior Care – Wildwood Helena, located in Helena, Montana, is an assisted living facility that aims to provide a home-like environment for seniors. The facility offers a range of services, including personal and medical care, with a focus on catering to the individual needs of residents. However, reviews indicate significant concerns regarding management and staff performance.
Services & Support
The facility provides a variety of services, including assistance with personal needs, laundry, housekeeping, and medication management. It also offers specialized care for residents with Alzheimer’s and Dementia. Each resident has access to 24-hour care from trained team members, and meals are prepared to accommodate dietary needs.
Care Approach & Staff
While some residents have reported positive experiences with certain staff members, there are numerous concerns regarding the overall staff performance and management. Reviews highlight instances where staff have been inattentive to residents’ needs, including delays in addressing medical conditions and inadequate support for personal hygiene. Furthermore, reports of unprofessional behavior among some staff members have raised alarms about the facility’s environment.
Who They Serve
Renaissance Senior Care – Wildwood Helena serves seniors requiring various levels of care, from independent living to memory care. The facility is designed to provide a supportive environment for aging individuals, focusing on their emotional and physical well-being.
Room for Improvement
Multiple reviews express dissatisfaction with the management’s response to staff issues and resident care concerns. There are mentions of unprofessional conduct from management, which has contributed to a lack of trust among residents and their families. Additionally, the inconsistency in staff performance has been a recurring theme, indicating a need for better oversight and training.
Summary
Renaissance Senior Care – Wildwood Helena offers essential assisted living services in a home-like setting, but significant concerns regarding management and staff performance have been noted in reviews. While some residents appreciate the care provided by individual staff members, issues with accountability and professionalism have left many families feeling uneasy about the quality of care. Families considering this facility should take these factors into account during their decision-making process.
