Overview
Medallion, located in Colorado Springs, Colorado, offers a range of senior living options including assisted living, skilled nursing, independent living, and rehabilitation services. The facility aims to create a welcoming community for residents, though experiences reported by families vary significantly.
Services & Support
Medallion provides multiple levels of care tailored to the needs of its residents. This includes rehabilitation services designed to assist individuals recovering from illness or surgery, as well as assisted living and independent living options for those seeking more autonomy. However, feedback indicates that the level of service can be inconsistent, particularly regarding housekeeping and overall maintenance.
Care Approach & Staff
The staff at Medallion is described as friendly and welcoming, with many residents appreciating the dedication shown by team members in providing care. However, some reviews highlight concerns about staff attitudes and responsiveness, particularly from those in higher positions. While many staff members are noted for their kindness, there are mentions of rudeness from certain personnel, which has impacted the overall experience for some residents.
Living Options & Amenities
Medallion offers a variety of living arrangements, including independent living apartments. Residents generally enjoy their personal living spaces, noting a pleasant atmosphere. However, there have been complaints about the cleanliness of common areas, such as stairways and elevators, which some residents feel are not adequately maintained.
Dining & Activities
Dining experiences at Medallion appear to be mixed. While some residents appreciate the kitchen staff and find the food to be decent, others have expressed dissatisfaction with the overall quality and management of the dining services.
What Families Say
Family feedback is quite polarized. Some families report positive experiences, highlighting the care provided to their loved ones and the accommodating nature of the staff. Others, however, have raised serious concerns about neglect in skilled nursing care, with specific instances of inadequate treatment leading to hospitalizations. The need for families to remain vigilant about their loved ones’ care has been emphasized in several reviews.
Room for Improvement
Several reviews point to a need for improvement in housekeeping and maintenance services. Residents have reported issues with cleanliness in common areas and a lack of responsiveness from staff regarding these concerns. Additionally, the reliability of certain amenities, such as the laundry facilities, has been questioned.
Summary
Medallion in Colorado Springs, Colorado, offers a variety of senior care services, including assisted living and skilled nursing. While many residents appreciate the friendly staff and the overall community atmosphere, there are notable concerns regarding cleanliness, maintenance, and the quality of care in skilled nursing. Families considering Medallion should weigh these factors carefully based on the diverse experiences shared by residents and their families.
