Overview
The Willows at Citation, located in Lexington, Kentucky, is a senior living community that offers compassionate care and a variety of services including assisted living, memory care, and skilled nursing. The facility aims to provide a supportive environment that promotes health and well-being for its residents.
Services & Support
The Willows at Citation provides several care options tailored to the needs of seniors. Their assisted living services help residents with daily activities, while memory care is designed to support those experiencing memory loss. Skilled services, including rehabilitation, are also available for residents recovering from medical events. The facility emphasizes a respectful and compassionate approach, with licensed nurses available around the clock.
Living Options & Amenities
Residents at The Willows can enjoy private suites or apartments, creating a comfortable and personalized living space. The community features a variety of activities to engage residents, ensuring they remain active and social. Regular events, such as Happy Hour on Fridays, contribute to a vibrant community atmosphere.
Dining & Activities
The dietary team at The Willows is noted for providing excellent meals, with residents expressing satisfaction with the food quality. There are numerous activities available to keep residents engaged, which helps to foster a sense of community and belonging.
Who They Serve
The Willows serves seniors who require varying levels of assistance, from those who are fully independent to those needing more comprehensive care. This includes individuals in need of memory care and rehabilitation services after hospital stays.
What Families Say
Feedback from families highlights a caring staff and a clean facility, with many expressing positive experiences regarding the general atmosphere and support provided. However, some reviews mention concerns about staff responsiveness and issues related to billing and care continuity. Instances of inadequate monitoring and communication have been noted, particularly regarding residents’ health and needs.
Room for Improvement
While many families appreciate the care provided, there are notable concerns regarding specific staff interactions and adherence to care protocols. Some reviews indicate that there are times when residents do not receive timely assistance, and that communication about care plans could be improved.
Summary
The Willows at Citation offers a range of services aimed at supporting seniors in Lexington, Kentucky. With a focus on compassionate care and a variety of living options, the community seeks to create a nurturing environment. While many families have shared positive experiences, attention to staff training and care consistency could enhance the overall experience for residents and their families.
