Overview
TLC Assisted Living, located in Billings, Montana, offers assisted living and memory care services for seniors. The facility aims to provide a supportive environment for residents, although experiences reported by families have varied significantly.
Services & Support
TLC Assisted Living provides essential services such as assistance with daily living activities and memory care. The staff is described as friendly and caring, with some families appreciating the support provided to their loved ones. However, there are concerns regarding staffing levels, with reports of inadequate coverage at times, which may impact the quality of care.
Care Approach & Staff
The care approach at TLC Assisted Living is intended to prioritize resident safety and well-being. Many reviews highlight the kindness of the staff and their attentiveness to residents’ needs. However, some families have raised serious concerns about staff behavior, including reports of verbal abuse and inadequate staffing, particularly during busy hours.
Dining & Activities
Dining options at TLC Assisted Living have received mixed reviews. Some families have praised the variety and quality of meals provided, noting that their loved ones enjoyed the food. In contrast, other reviews mentioned dissatisfaction with the dining experience, including claims of minimal meal options and stinginess with snacks and beverages.
Room for Improvement
Several reviews indicate that TLC Assisted Living has areas needing attention, particularly regarding cleanliness and staff responsiveness. There are mentions of maintenance issues, such as dirt accumulation in common areas and concerns about the adequacy of staffing during certain shifts. Additionally, some families have expressed dissatisfaction with communication from staff, particularly during critical times.
Summary
TLC Assisted Living in Billings, Montana, presents a mixed picture based on family experiences. While many appreciate the caring staff and the supportive environment, significant concerns about staffing levels, dining quality, and cleanliness have been raised. Families considering this facility are encouraged to weigh these factors carefully as they make decisions about care for their loved ones.
