Overview
Victorian Assisted Living, located in Rapid City, South Dakota, is dedicated to accommodating senior independence while ensuring a high quality of life. The facility aims to provide a safe and relaxed environment for residents and emphasizes a philosophy that respects the dignity and privacy of each individual.
Services & Support
Victorian Assisted Living offers a range of services designed to support the daily needs of seniors. This includes assistance with daily activities, rehabilitation services, and a focus on creating a community atmosphere where residents can thrive socially and emotionally. The management emphasizes the importance of family involvement in developing care plans to enhance the quality of life for residents.
Care Approach & Staff
The staff at Victorian Assisted Living has received mixed reviews from families. While some families appreciate the warmth and dedication of the staff, noting that they treat residents with dignity and care, others have reported experiences of neglect and lack of communication regarding incidents, such as falls. This highlights a disparity in the perceived quality of care, with some praising the staff’s efforts and others expressing concerns about reliability and responsiveness.
Dining & Activities
Dining options at Victorian Assisted Living have been described as inconsistent. Some reviews mention that residents did not receive meals on time and that the quality of food could be improved. However, there are also positive remarks about the taste of meals sampled by visitors, indicating that experiences may vary among residents. Activities are part of the community focus, but specific details about programming are not extensively covered in the reviews.
What Families Say
Families have shared a range of experiences regarding Victorian Assisted Living. Some describe the environment as homey and clean, with beautiful views, while others express disappointment in the level of care and communication. Positive testimonials highlight the genuine care from staff, but there are also critical accounts of neglect and unprofessionalism that have led some families to seek alternative care options for their loved ones.
Room for Improvement
Several reviews indicate that communication regarding resident incidents needs enhancement, as families reported not being notified of important events, such as falls. Additionally, there are concerns about staff reliability and the overall quality of care provided to residents, suggesting areas where the facility could improve its service delivery.
Summary
Victorian Assisted Living presents a mixed picture for families considering care options in Rapid City. While the facility offers a supportive community environment and some dedicated staff, there are notable concerns regarding communication and care quality that families should consider. Prospective residents and their families are encouraged to visit and evaluate the environment and services firsthand.
