Overview
Wholehearted Senior Living at Castle Hills, located in San Antonio, Texas, offers a range of services aimed at enriching the lives of seniors. This facility provides assisted living, memory care, and hospice services, focusing on creating a supportive and engaging community for its residents.
Services & Support
The facility offers various services, including assisted living, memory care, and hospice care. Residents benefit from a structured environment that promotes independence while ensuring necessary support and medical assistance are readily available. The community is designed to encourage participation and engagement among residents, with activities tailored to their interests.
Care Approach & Staff
Reviews highlight the caring nature of the staff, who are described as attentive and compassionate. Many families have expressed appreciation for the efforts of management and caregivers, noting their commitment to creating a family-like atmosphere. However, some reviews indicate that staffing levels and responsiveness can vary, with concerns about the frequency of check-ins and overall engagement in activities.
Who They Serve
Wholehearted Senior Living at Castle Hills primarily serves seniors requiring varying levels of care, including those with memory-related conditions. The facility caters to both active seniors and those needing more specialized support, providing a tailored approach to meet individual needs.
Living Options & Amenities
Residents enjoy a clean and welcoming environment with spacious rooms designed for comfort. The facility aims to foster a sense of community, with common areas for socializing and participating in activities. Families have noted the importance of a vibrant atmosphere, although some reviews mention a need for increased activity engagement.
Dining & Activities
Dining options at Wholehearted Senior Living are generally well-received, with residents appreciating the quality of food. However, there are mixed reports regarding the availability and variety of activities, with some families expressing disappointment in the level of engagement for their loved ones.
What Families Say
Feedback from families is varied. While many appreciate the caring staff and community atmosphere, others have raised concerns about specific incidents, such as maintenance issues and the responsiveness of management to resident needs. Positive comments emphasize the efforts of staff members who go above and beyond to ensure residents feel supported.
Room for Improvement
Several reviews indicate areas where the facility could enhance its services, particularly regarding activity engagement and staffing responsiveness. Some families have experienced challenges with communication and the overall vibrancy of the community, suggesting that improvements could be made to better meet resident needs.
Summary
Wholehearted Senior Living at Castle Hills provides a range of senior care services in a supportive environment. With a focus on community and individualized care, the facility has garnered positive feedback for its attentive staff and quality dining options. However, there are opportunities for improvement in activity engagement and communication to ensure all residents receive the best possible care.
