Overview
Bozeman Health Hillcrest Senior Living, Birchwood, located in Bozeman, Montana, is an assisted-living neighborhood that provides comfortable apartment homes and personalized support for its residents. The facility is staffed 24 hours a day by trained caregivers under the supervision of licensed nurses, ensuring that assistance is readily available whenever needed. Birchwood’s proximity to Bozeman Health Deaconess Hospital, just two minutes away, adds an extra layer of security for residents and their families.
Services & Support
At Birchwood, residents receive important quality-of-life services that include assistance with medication management, bathing, dressing, and mobility. The staff is dedicated to providing these services with dignity and respect, catering to each resident’s unique needs. Families have noted the warm and welcoming atmosphere of the facility, where staff members are often described as being like family to the residents.
Care Approach & Staff
The care approach at Birchwood emphasizes compassion and commitment. Reviewers have highlighted the genuine love and dedication exhibited by the staff, who are described as passionate about their work. The environment is characterized as warm and friendly, with staff members frequently greeting residents and fostering a sense of community.
What Families Say
Feedback from families indicates a generally positive experience at Birchwood. Many appreciate the quality of food and the exceptional staff members. Residents often express happiness and satisfaction with their living situation. However, there are concerns raised about the facility’s response to the Covid crisis, with some families feeling that the measures taken during this time were overly restrictive and negatively impacted residents’ mental health.
Room for Improvement
While many families have had positive experiences, there are notable concerns regarding management’s communication and the handling of transitions from independent living to assisted living. Some families have reported that promises made regarding availability of services were not fulfilled, leading to frustration and disappointment among residents.
Summary
Bozeman Health Hillcrest Senior Living, Birchwood, offers a supportive and caring environment for residents in Bozeman, Montana. With a focus on personalized care and a dedicated staff, the facility aims to create a home-like atmosphere. While the majority of feedback is positive, families are encouraged to consider both the strengths and areas for improvement when evaluating this community for their loved ones.
