Overview
The Estates of Hidden Lake, located in St. Louis, Missouri, is a senior living community that has recently undergone management changes aimed at revitalizing the facility. Situated near Christian Hospital North East, the community is surrounded by parks, community centers, and local conveniences, providing a welcoming environment for residents.
Services & Support
The Estates of Hidden Lake offers a range of services, including assisted living, rehabilitation, and hospice care. Residents can benefit from various dining options and activities designed to enhance their quality of life. However, feedback from families indicates a significant disparity in the quality of care, with some expressing concerns about neglect and inadequate meal provisions.
Care Approach & Staff
While some reviews highlight a friendly and courteous staff, there are contrasting reports of understaffing and unprofessionalism. Families have noted instances of staff members being attentive and caring, contributing to a positive experience for some residents. However, others have raised serious concerns regarding the management’s trustworthiness and the overall quality of care provided.
Who They Serve
The Estates of Hidden Lake serves a diverse group of seniors, including those in need of assisted living and rehabilitation services. The community aims to provide a dignified living experience for its residents, though experiences can vary significantly among families.
Dining & Activities
Feedback regarding dining options at The Estates of Hidden Lake has been mixed. While some residents find the accommodations adequate, others have reported dissatisfaction with the quality of food and meal variety. Activities are offered to encourage socialization among residents, but concerns about meal service have been a recurring theme in reviews.
Room for Improvement
There are notable areas for improvement at The Estates of Hidden Lake. Several reviews mention issues such as cleanliness, food quality, and staff professionalism. Concerns about maintenance, including mold and inadequate heating or cooling, have also been raised, indicating a need for management to address these critical issues to enhance resident care.
Summary
The Estates of Hidden Lake presents a mixed picture for families considering this facility for their loved ones. While there are positive aspects, such as a friendly atmosphere and some attentive staff members, significant concerns about care quality, dining services, and facility maintenance suggest that families should conduct thorough research and consider their priorities before making a decision.
