Overview
Charter Senior Living of Verona, located in Verona, Wisconsin, offers a vibrant and supportive community for seniors seeking assisted living and memory care. The facility aims to create a joyful and connected lifestyle through personalized support, enabling residents to thrive in a nurturing environment.
Services & Support
Charter Senior Living provides a range of services, including assisted living, memory care, and respite care. The community focuses on delivering engaging life-enrichment programs that offer residents various activities to enhance their daily lives. Families have noted the presence of friendly staff who are willing to assist and create a welcoming atmosphere.
Care Approach & Staff
The care approach at Charter Senior Living emphasizes personalized support tailored to the needs of each resident. While many families appreciate the warmth and dedication of the staff, there have been concerns regarding staff turnover and the consistency of care. Some reviews highlight instances of inadequate attention to personal hygiene and housekeeping, which have raised alarms among families.
Who They Serve
This facility serves seniors who require assistance with daily living activities and those with memory care needs. Residents are provided with support that respects their independence while ensuring they receive the necessary care.
Levels of Care
Charter Senior Living offers assisted living and memory care, catering to individuals with varying levels of care requirements. The community aims to meet the diverse needs of its residents while promoting a sense of autonomy.
Living Options & Amenities
The community features cozy living spaces and amenities similar to larger facilities, fostering a sense of home for residents. Families have noted that the environment feels welcoming, with various activities available to keep residents engaged.
Dining & Activities
Residents can enjoy a variety of activities, including walking clubs, bingo, and entertainment options like harp performances. However, there have been mixed reviews regarding the quality of dining, with some families expressing dissatisfaction with the food provided.
What Families Say
Feedback from families has been varied. Many appreciate the friendly staff and engaging activities, while others express concerns about the quality of care and cleanliness. Instances of inadequate hygiene and staff responsiveness have been reported, leading to some families seeking alternative options for their loved ones.
Room for Improvement
Several reviews point to areas needing improvement, including staff turnover, personal hygiene standards, and attention to housekeeping. Families have expressed the need for more consistent care and better communication regarding their loved ones’ needs.
Summary
Charter Senior Living of Verona offers a supportive environment for seniors, focusing on assisted living and memory care. While many families report positive experiences with staff and activities, there are notable concerns regarding care consistency and cleanliness that potential residents and their families may want to consider.
