Overview
Maple Springs of Anchorage, located in Anchorage, Alaska, provides Assisted Living and Memory Care services designed to support the well-being and independence of its residents. The facility aims to create a caring environment that encourages lifestyle options, allowing residents to maintain their dignity while receiving personalized care.
Services & Support
Maple Springs offers a range of services including Assisted Living for individuals who need assistance while maintaining a degree of independence, and Memory Care for those with cognitive disorders. The facility emphasizes the importance of personalized care and first-class service to enhance the quality of life for its residents.
Care Approach & Staff
While the facility promotes a warm and welcoming environment with a mission centered on resident care, there have been serious concerns raised about the level of attention and safety protocols in place. Some reviews indicate incidents of neglect, including residents being left in soiled conditions and experiencing rough handling by staff. This has raised alarms about the consistency of care provided.
Who They Serve
Maple Springs serves seniors requiring assistance with daily living activities and those needing specialized support for memory-related cognitive disorders. The facility aims to provide a supportive community for residents, fostering connections among them through various activities and dining experiences.
Dining & Activities
The facility features restaurant-style dining that is designed to enhance the dining experience and promote social interaction among residents. Additionally, there are a variety of engaging activities available, which aim to foster community connections and encourage participation in a vibrant lifestyle.
What Families Say
Feedback from families has been mixed. While some describe the facility as beautiful with engaging activities and excellent food, others express deep concerns about neglect and poor management. Reports of residents being mishandled and left unattended have been particularly distressing, leading to calls for potential improvements in care standards.
Room for Improvement
Multiple reviews highlight the need for better safety protocols and staff training. Concerns about neglect and inadequate responses to medical needs have been emphasized, suggesting that families should carefully consider these factors when evaluating care options.
Summary
In summary, Maple Springs of Anchorage presents itself as a facility committed to providing quality care and fostering a supportive community for seniors. However, the serious concerns regarding neglect and staff attentiveness warrant consideration for families exploring care options for their loved ones.
