Overview
Heritage Senior Campus, located in Monona, Wisconsin, is a vibrant 143-unit senior living community that offers a range of services including assisted living, enhanced assisted living, and memory care. The facility is situated near Madison and is just a few minutes from Monona Lake, providing a serene environment for residents.
Services & Support
Heritage Senior Campus provides various levels of care tailored to meet the needs of seniors. Assisted living residents can enjoy personalized care for up to 28 hours each week, while enhanced assisted living caters to those requiring additional physical and medical support. The memory care program is designed specifically for residents with Alzheimer’s and related dementias, ensuring compassionate, individualized care around the clock.
Care Approach & Staff
The staff at Heritage Senior Campus includes 24/7 caregivers and a full-time licensed nurse, contributing to a supportive environment for residents. Many reviews highlight the dedication of the staff, particularly the executive director, who is noted for her outgoing and caring demeanor. Families appreciate the responsiveness of the staff, although some have raised concerns about staffing levels and the consistency of care.
Dining & Activities
While the community offers a variety of activities and has a beautiful environment with outside patios, several reviews indicate that the dining experience could be improved. Common complaints include inconsistent food quality, with reports of cold meals and limited fresh fruit options. Families emphasize the importance of good nutrition for residents, suggesting that improvements in meal preparation and service could enhance the overall experience.
Location & Access
Heritage Senior Campus is conveniently located near Madison, making it accessible for families visiting their loved ones. The facility is noted for its attractive building and cleanliness, although some reviews mention unpleasant odors in certain areas.
What Families Say
Families generally appreciate the beauty of the facility and the range of activities available. Many have expressed satisfaction with the care provided, particularly during critical moments. However, there are significant concerns about the quality of dining and the consistency of care, with some families sharing distressing experiences regarding medication management and staff responsiveness.
Room for Improvement
Feedback from families indicates a need for improvement in several areas. The dining experience has been a recurring theme, with many residents and families calling for better food quality and service. Additionally, concerns about staffing levels and the timely response of staff to residents’ needs have been highlighted, suggesting that management may need to address these issues to enhance the overall care experience.
Summary
Heritage Senior Campus offers a range of senior living options in a beautiful setting, with a dedicated staff and various activities for residents. While many families appreciate the environment and care provided, there are notable concerns regarding dining quality and staff responsiveness that prospective residents should consider. Overall, Heritage remains a viable option for families looking for assisted living and memory care services in the Monona area.