Overview
Bickford of Bourbonnais, located in Bourbonnais, Illinois, is a family-owned senior living community offering assisted living, independent living, and memory care services. The facility aims to provide a home-like environment where residents can thrive, featuring a range of social activities and personalized care. Their approach is centered around a proactive health model that emphasizes the well-being of seniors.
Services & Support
Bickford of Bourbonnais offers a variety of services, including assistance with activities of daily living, medication management, and support for residents with memory care needs. The community also promotes an active lifestyle through a calendar filled with social events and activities designed to engage residents.
Care Approach & Staff
The care approach at Bickford emphasizes a supportive and nurturing environment. However, feedback from families indicates concerns regarding staff availability and responsiveness. Some reviews mention that staff members, including nurses and caregivers, were not present during visits or failed to provide adequate care, raising questions about the consistency of support provided.
Who They Serve
Bickford caters to seniors requiring assisted living, independent living, and memory care. The community aims to create a welcoming atmosphere for all residents, but there have been mixed experiences reported by families regarding the level of care and attention their loved ones receive.
Living Options & Amenities
The community is designed to feel like home, with an emphasis on comfort and safety. Residents have access to amenities that include dining services with scratch-made meals and a variety of social activities. However, some reviews highlight cleanliness issues, such as overflowing garbage cans, which detracts from the overall living experience.
What Families Say
Feedback from families is varied. Some praise the friendly environment and attentive staff, noting that their loved ones enjoy living at Bickford. Conversely, several families express frustration over billing practices and communication issues, particularly regarding care for residents with specific needs, such as Alzheimer’s disease. These mixed reviews suggest that while some families have positive experiences, others have encountered significant challenges.
Room for Improvement
Concerns have been raised about the responsiveness of the staff and the cleanliness of the facility. Families have reported difficulties in communication with management, particularly regarding care concerns and billing issues. Addressing these areas could enhance the overall experience for residents and their families.
Summary
Bickford of Bourbonnais offers a range of senior living options with a focus on creating a supportive community. While many families appreciate the friendly environment and activities available, there are notable concerns regarding staff availability and communication. Families considering Bickford should weigh the positive aspects against the reported challenges to determine if it aligns with their loved one’s needs.