Heathwood Assisted Living and Memory Care Penfield, NY

Overview

Heathwood Assisted Living and Memory Care, located in Penfield, New York, offers a supportive and welcoming environment for seniors. The facility provides various living options tailored to individual needs, including assisted living and memory care. Families appreciate the attentive care from the healthcare team, which allows residents to maintain their independence while receiving the necessary support.

Services & Support

Heathwood offers a range of services designed to assist seniors with daily living activities. Residents benefit from medication management, housekeeping, and laundry services, ensuring a smooth and comfortable living experience. The community also emphasizes open communication with families, keeping them informed about their loved ones’ well-being and activities.

Care Approach & Staff

The staff at Heathwood is noted for their warmth and attentiveness, creating a family-oriented atmosphere. Many reviews highlight the staff’s ability to remember residents’ names and preferences, fostering a sense of belonging. However, there are concerns regarding the level of care provided for residents with dementia, as some families have reported inadequate support for individuals with more complex needs.

Dining & Activities

Dining at Heathwood is a highlight for many residents, with consistent praise for the quality and variety of meals offered. The facility hosts a busy calendar of activities, including exercise classes, games, and social events that encourage resident engagement. Regular outings to local attractions also provide opportunities for residents to explore the community.

Room for Improvement

While many families have had positive experiences at Heathwood, there are notable concerns regarding the care provided for residents with dementia. Some families have reported that their loved ones did not receive adequate attention, leading to serious issues. This feedback suggests that there may be a need for improved support and staffing in the memory care unit.

Summary

Heathwood Assisted Living and Memory Care stands out for its caring staff, engaging activities, and quality dining options. While many families feel reassured about the care their loved ones receive, potential residents should consider the facility’s capabilities regarding memory care. Overall, Heathwood offers a warm and supportive community for seniors looking to maintain their independence while receiving necessary assistance.