Overview
Kiva At Canterbury, located in Bonita Springs, Florida, is designed to provide a home-like atmosphere for seniors seeking assisted living and memory care. The facility emphasizes maintaining a high quality of life through social activities and a warm, friendly staff. However, experiences shared by families indicate a mixed reputation, with notable concerns raised alongside positive feedback.
Services & Support
Kiva At Canterbury offers a range of services including assisted living, memory care, and independent living. Residents can engage in various social activities aimed at enhancing their quality of life. The facility is described as having a home-like environment, which some families found comforting for their loved ones.
Care Approach & Staff
The care approach at Kiva is centered on creating a supportive and engaging environment for residents. Families have noted that the administrator and staff are involved and responsive. However, there are conflicting reports regarding the treatment of residents, with some families expressing serious concerns about neglect and the overall care provided by the staff.
Who They Serve
Kiva At Canterbury serves seniors in need of assisted living and memory care, particularly those with dementia. Families have highlighted that the facility is suitable for residents who require a more structured environment due to cognitive challenges.
Living Options & Amenities
The facility emphasizes a home-like setting, which has been appreciated by some families as it helps residents feel more comfortable. However, the experiences shared indicate that the quality of amenities and overall living conditions may vary significantly.
What Families Say
Feedback from families is varied; some have praised the facility for its caring environment and attentive staff, noting positive experiences over extended periods. Conversely, there are alarming reports of neglect and mistreatment, with one family describing distressing incidents that raised serious concerns about the care provided. This duality in experiences suggests that while some residents thrive, others may face significant challenges.
Room for Improvement
Several reviews indicate a need for improvement in transparency and communication from the staff. Families have reported feeling misled about care policies and expressed concerns regarding the treatment of residents, suggesting that the facility could benefit from better oversight and staff training.
Summary
Kiva At Canterbury presents a mixed picture for families considering assisted living and memory care for their loved ones. While some families have experienced compassionate care in a welcoming environment, others have raised serious concerns about neglect and mistreatment. Prospective residents and their families may want to thoroughly assess the facility and consider both the positive and negative feedback shared by others.
