Overview
Yellowstone River Nursing and Rehabilitation, located in Billings, Montana, is a skilled nursing and rehabilitation facility dedicated to providing care and support for its residents. The facility offers a range of services designed to promote optimal well-being and quality of life, with a focus on rehabilitation and individual wellness.
Services & Support
The facility provides skilled nursing services, rehabilitation programs, and personalized care plans. They aim to create a nurturing environment for individuals seeking both short-term and long-term care. The staff is described as compassionate and experienced, committed to treating every patient with respect and dignity.
Care Approach & Staff
While many reviews highlight friendly and helpful staff, there are significant concerns about the level of care provided. Some families have reported instances of neglect, including delayed responses to call buttons and inadequate assistance for residents needing help after surgery. However, others have noted positive experiences with staff in memory care and rehabilitation, emphasizing the importance of individual attention and care.
Who They Serve
Yellowstone River Nursing and Rehabilitation serves a diverse population, including individuals recovering from surgery and those in need of memory care. The facility is designed to accommodate various levels of care, ensuring that residents receive the support they require.
Levels of Care
The facility offers skilled nursing care, rehabilitation, and memory care services. This continuum of care is essential for residents transitioning from hospital stays or those requiring long-term support.
Living Options & Amenities
Residents can enjoy spacious private rooms, and the facility is noted for its clean and organized environment. The rehabilitation gym is equipped with a variety of equipment, and the interior courtyards provide a pleasant atmosphere for residents and visitors.
Dining & Activities
Reviews indicate that the dining options are generally well-received, with some residents enjoying the food and the availability of snacks and beverages. Activities such as bingo are also part of the daily routine, contributing to a more engaging environment for residents.
What Families Say
Feedback from families is mixed. Some express gratitude for the care their loved ones receive, particularly in memory care, while others report serious concerns about neglect and the responsiveness of staff. Instances of residents being left unattended for extended periods and complaints about medication management have raised alarms among families.
Room for Improvement
There are multiple reports of neglect and inadequate staffing, particularly regarding timely responses to resident needs. Families have voiced concerns about the level of attention their loved ones receive, especially following surgeries or during critical care times. Addressing these issues could significantly enhance the overall quality of care at the facility.
Summary
Yellowstone River Nursing and Rehabilitation offers a range of skilled nursing and rehabilitation services in Billings, Montana. While the facility features a dedicated staff and a clean environment, there are notable concerns regarding the quality of care and responsiveness, particularly in high-need situations. Families considering this facility should weigh the mixed reviews carefully to determine if it meets their loved ones’ needs.
