Overview
Windsor Care Center of Cheviot Hills, located in Los Angeles, California, is a Medicare-certified skilled nursing facility that emphasizes compassionate care and rehabilitation. The center aims to provide a supportive environment for residents on their journey to recovery, blending medical technology with personalized care plans.
Services & Support
The facility offers skilled nursing care, rehabilitation services, and physical therapy, focusing on comprehensive medical and rehabilitative support. This includes monitoring treatment plans and assisting with daily activities to enhance residents’ overall well-being.
Care Approach & Staff
Windsor Care Center is staffed by a team of healthcare professionals dedicated to providing attentive care. While some reviews highlight the compassion and friendliness of the staff, others express concerns about neglect and unprofessional behavior from certain team members. The overall cleanliness of the facility has been praised, contributing to a more positive atmosphere for recovery.
Who They Serve
The center serves individuals requiring skilled nursing and rehabilitation services, particularly those recovering from illness, injury, or surgery. However, experiences vary significantly among families, with some reporting positive care and others raising serious concerns about neglect and safety.
Living Options & Amenities
Windsor Care Center is noted for its clean and well-maintained environment. Residents have access to various amenities, though some families have reported issues with room conditions and the overall atmosphere.
What Families Say
Feedback from families is mixed. Some express gratitude for the care their loved ones receive, particularly appreciating the efforts of certain staff members. However, numerous reviews also highlight serious concerns about neglect, unsafe practices, and a lack of responsiveness from staff. Families have reported instances of inadequate medical attention, leading to hospitalizations.
Room for Improvement
Several reviews indicate a need for improvement in staff responsiveness and overall patient care. Concerns include neglectful practices, unprofessional staff interactions, and challenges in communication with families.
Summary
Windsor Care Center of Cheviot Hills offers skilled nursing and rehabilitation services in a clean environment. While some families have had positive experiences, significant concerns about neglect and staff professionalism have been raised. Families considering this facility should weigh these factors carefully based on the varied feedback from current and past residents.
