Overview
Willows Center, located in Parkersburg, West Virginia, is a skilled nursing facility that provides post-hospital, short-term rehabilitation, as well as long-term and respite care. The center is dedicated to meeting the medical and rehabilitation needs of individuals recovering from illness or injury. Willows Center accepts Medicare, Medicaid, and most private insurances and has been recognized with an AHCA Silver Quality Award.
Services & Support
Willows Center offers a range of services including skilled nursing, rehabilitation, physical therapy, and occupational therapy. The facility also provides respite care for those needing temporary relief. Reviews indicate a mixed experience regarding the quality of care, with some families expressing concern over the attentiveness and responsiveness of the staff.
Care Approach & Staff
The staff at Willows Center has received both praise and criticism from families. While some reviews highlight compassionate and attentive care, others report instances of neglect and inadequate support, particularly for residents with specific needs such as mobility assistance and medication management. Some families felt that their loved ones were not given proper attention, especially regarding bathroom needs and timely medical interventions.
Who They Serve
Willows Center serves a diverse population of individuals requiring skilled nursing and rehabilitation services. This includes those recovering from surgery, illness, or injury, as well as residents needing long-term care. Families have noted varying levels of satisfaction with the care provided, particularly for those with complex health issues.
Dining & Activities
The facility offers dining services and activities, although reviews suggest that there can be delays in meal service. Some families have expressed concerns about the quality of food and the overall dining experience, indicating that family members sometimes had to advocate for their loved ones to receive timely meals.
What Families Say
Feedback from families is notably mixed. Some express gratitude for the care their loved ones received, citing compassionate staff and positive rehabilitation experiences. Others have raised serious concerns about the cleanliness of the facility and the level of care provided, particularly in high-risk situations. Instances of neglect and poor communication have been highlighted, leading to calls for improvement in staff responsiveness and facility conditions.
Room for Improvement
A recurring theme in reviews is the need for enhanced staffing and better attention to residents’ basic care needs. Families have reported instances of neglect, particularly concerning bathroom assistance and medication management. Addressing these issues could significantly improve the overall experience for residents and their families.
Summary
Willows Center in Parkersburg, West Virginia, provides skilled nursing and rehabilitation services with a focus on meeting the needs of recovering individuals. While some families commend the compassionate care provided by certain staff members, others express serious concerns about neglect and the facility’s cleanliness. Families are encouraged to remain engaged and advocate for their loved ones to ensure their needs are met effectively.
