Overview
Willow Terrace, located in Philadelphia, Pennsylvania, is a skilled nursing and rehabilitation facility offering a range of services including long-term care, short-term rehabilitation, and respite care. The facility is committed to providing residents with high-quality care in a comfortable and home-like environment. With 174 beds, Willow Terrace aims to meet the diverse needs of the community and is conveniently situated near local hospitals.
Services & Support
Willow Terrace provides a comprehensive array of services, including skilled nursing, rehabilitation, and social worker support. The facility emphasizes personalized care plans tailored to individual health goals and recovery needs. The expert medical team, which includes experienced nurses and therapists, is available 24/7 to ensure residents receive continuous care.
Care Approach & Staff
The staff at Willow Terrace has received mixed feedback from residents and their families. While many have praised the kindness and helpfulness of the aides, there are also concerns regarding the overall management and responsiveness of the staff. Some residents have highlighted specific team members for their exceptional support, particularly in physical therapy, while others have expressed dissatisfaction with the facility’s cleanliness and maintenance.
Living Options & Amenities
The facility has recently undergone renovations, aiming to create a more attractive environment for residents. However, some reviews indicate issues with the condition of certain areas, including unpleasant odors and cleanliness concerns. Residents have access to various activities organized by the staff, which helps foster a sense of community within the facility.
What Families Say
Feedback from families is varied. Many express satisfaction with the quality of care provided, particularly in relation to physical therapy and the attentiveness of certain staff members. However, there are significant concerns regarding the facility’s upkeep and the responsiveness of staff to residents’ needs. Some families have reported distressing conditions, including inadequate personal care and poor facility maintenance.
Room for Improvement
Several reviews indicate a need for improvement in the overall cleanliness and maintenance of the facility. Concerns have been raised about the responsiveness of staff to calls for assistance and the quality of personal care provided to residents. Addressing these issues could enhance the experience for both residents and their families.
Summary
Willow Terrace offers a range of skilled nursing and rehabilitation services in Philadelphia, Pennsylvania. While many residents and families appreciate the caring staff and personalized approach to care, there are notable concerns regarding facility maintenance and cleanliness. Families considering Willow Terrace for their loved ones should weigh both the positive aspects of care and the areas needing improvement.
