Overview
Willow Park Health Care Center, located in Lawton, Oklahoma, offers a range of skilled nursing care, including long-term care, rehabilitation, and independent living. The facility emphasizes compassionate healthcare and involves both residents and their families in the decision-making process regarding care plans. While the center is described as comfortable and beautifully remodeled, some reviews indicate that improvements are still needed in certain areas.
Services & Support
Willow Park provides a full range of services, including skilled nursing for both short-term and long-term needs, rehabilitation therapy, and respite care for home caregivers. The center aims to support residents in achieving their highest level of function and capability, and offers various activities to enhance resident engagement.
Care Approach & Staff
The staff at Willow Park is noted for being friendly and helpful, with many residents appreciating their kindness and support. However, several reviews express concerns about staff availability and responsiveness, particularly regarding communication with family members. Instances of difficulty in reaching staff by phone have been highlighted, with some families reporting long hold times and unanswered messages.
Living Options & Amenities
The center offers independent living and skilled nursing care in a facility described as clean, though some reviews mention that the building is dated and could benefit from aesthetic improvements. While the facility is noted to have good hygiene practices, there have been mentions of cleanliness issues within individual rooms, including trash on floors.
Dining & Activities
Willow Park provides healthy meals and a variety of activities for residents. Reviewers have mentioned that the activities team is friendly and engages well with residents, contributing positively to their experience.
What Families Say
Reviews about Willow Park are mixed. While some families express dissatisfaction with communication and care, others highlight the caring nature of the staff and improvements in the facility. A common theme is the need for better management of phone communication, as families have reported challenges in reaching out for updates on their loved ones.
Room for Improvement
Several reviews indicate that improvements are needed in communication, particularly regarding phone responsiveness and staff availability to family members. Additionally, the facility’s physical condition and cleanliness in certain areas have been points of concern for some families.
Summary
Willow Park Health Care Center offers a variety of services in Lawton, Oklahoma, with a focus on compassionate care and resident involvement in healthcare decisions. While many staff members are praised for their friendliness, challenges with communication and the facility’s condition have been noted. Families considering Willow Park should weigh these factors when evaluating care options.
