Overview
Williamsville Suburban Safire Nursing and Rehabilitation Center, located in Amherst, New York, is a facility that offers a range of healthcare services, including long-term care and rehabilitation. Despite its mission to provide a safe and comfortable environment for residents, multiple reviews indicate significant concerns regarding the cleanliness and overall condition of the facility.
Services & Support
The center provides various services, including 24-hour nursing supervision, meals, activities, and access to medical services as needed. It aims to offer compassionate care through a knowledgeable staff of nurses, therapists, aides, and social workers. However, reviews highlight that the quality of care may not meet expectations, with reports of neglect and inadequate attention to residents’ needs.
Care Approach & Staff
While many reviews commend the staff for their friendliness and engagement with residents, there are serious concerns regarding their responsiveness to issues raised by family members. Instances of neglect, such as failure to address cleanliness and care requirements, have been noted. Some visitors have reported that staff members appeared distracted and unresponsive to patient needs.
Who They Serve
The facility serves elderly residents requiring long-term care, rehabilitation, and support. However, families have expressed dissatisfaction with the level of care provided, citing neglect and inadequate attention to residents’ health and safety.
Living Options & Amenities
The center offers rooms and communal areas for residents, but reviews frequently mention that the living conditions are subpar. Issues such as dirty rooms, broken furniture, and unpleasant odors have been reported, indicating that the facility may require significant improvements to meet residents’ needs.
Dining & Activities
Dining experiences at the facility have been criticized, with reports of cold food and limited options. While the center advertises a variety of activities, some residents have expressed dissatisfaction with the overall quality of meals and the lack of attention to dietary preferences.
What Families Say
Feedback from families is mixed. Some family members appreciate the kindness shown by staff, particularly during special events, while others have voiced serious concerns about the cleanliness and overall care provided. Reports of neglect, including bed sores and poor hygiene, have led to calls for immediate improvements.
Room for Improvement
Numerous reviews point to a pressing need for better cleanliness and maintenance within the facility. Families have expressed that the living conditions are unacceptable and have raised concerns about the quality of care their loved ones receive.
Summary
Williamsville Suburban Safire Nursing and Rehabilitation Center aims to provide compassionate care and support for its residents. However, significant concerns regarding cleanliness, neglect, and responsiveness to patient needs have been highlighted in reviews. Families considering this facility for their loved ones may want to thoroughly evaluate the feedback and consider the current conditions before making a decision.
