Overview
Westport Rehabilitation and Nursing Center, located in Richmond, Virginia, offers a range of rehabilitation and nursing services. The facility aims to provide a welcoming environment for both residents and their families, with a focus on compassionate care.
Services & Support
Westport provides various services, including skilled nursing care, rehabilitation, and social worker support. The rehabilitation team, including occupational therapists, is noted for their dedication, and many families appreciate the attention and follow-up provided by the nursing staff. However, there have been concerns regarding the responsiveness of administrative staff and the overall management of the facility.
Care Approach & Staff
The care approach at Westport is characterized by a commitment to compassion and professionalism. Many reviews highlight the staff’s friendly demeanor and willingness to address questions and concerns from families. However, some experiences suggest that the nursing staff can be overworked, impacting the quality of care. Positive changes have been noted with new leadership, indicating a focus on improving staff support and patient care.
Who They Serve
Westport serves individuals in need of rehabilitation and skilled nursing care. The facility accommodates both short-term rehabilitation patients and those requiring long-term care, including individuals with complex needs.
Levels of Care
The facility offers a range of care levels, from rehabilitation services to hospice care. Families have reported mixed experiences, with some appreciating the care provided while others have raised concerns about the adequacy of services and staff responsiveness.
Living Options & Amenities
Residents at Westport have access to clean rooms and various amenities. The facility aims to create a cheerful environment, although some reviews mention issues with the overall cleanliness and maintenance of certain areas.
Dining & Activities
Dining and activities are part of the resident experience at Westport. While some families have expressed satisfaction with the dining options, others have reported that the food quality could be improved. The facility has made efforts to engage residents in activities, particularly under new management.
What Families Say
Family feedback is mixed at Westport. Many appreciate the compassionate care provided by nurses and the rehabilitation team, but there are significant concerns regarding administrative issues and the responsiveness of staff. Some families have reported frustrating experiences, particularly related to billing and communication.
Room for Improvement
Concerns have been raised regarding administrative efficiency and the responsiveness of the staff. Some families have experienced delays in care and communication, which have impacted their overall satisfaction with the facility. Additionally, there have been mentions of cleanliness and food quality that could be addressed to enhance the resident experience.
Summary
Westport Rehabilitation and Nursing Center strives to provide compassionate care in a welcoming environment. While many families appreciate the dedication of the nursing and rehabilitation staff, challenges related to administrative responsiveness and facility maintenance have been noted. Families considering Westport are encouraged to visit and assess the environment for themselves.
