Overview
West Side Campus of Care, located in White Settlement, Texas, is dedicated to providing quality services in a warm and caring environment. This facility offers both skilled nursing and rehabilitation services, aiming to assist patients in their recovery from surgery, injury, or illness. With a focus on compassionate care, the team strives to create a supportive atmosphere that helps residents achieve their personal goals.
Services & Support
The facility provides a range of services, including 24-hour skilled nursing care and rehabilitation programs designed for both short and long-term stays. Residents have access to private rooms, which are essential for their healing process. The supportive care team is committed to helping residents and their families adjust to the facility, addressing any challenges that may arise and assisting with discharge planning.
Care Approach & Staff
The staff at West Side Campus of Care is often described as friendly and helpful, with many reviews highlighting their dedication to patient care. Residents receive personalized attention, and families appreciate being kept informed about health updates and changes in their loved ones’ conditions. However, there are mixed reports regarding staff responsiveness, with some families expressing concerns about neglect and inadequate care.
Living Options & Amenities
West Side Campus of Care features spacious private rooms equipped with televisions and telephones, creating a comfortable living environment for residents. The facility includes communal dining areas where residents can enjoy meals together, as well as beauty and barber services available on-site. The atmosphere is designed to feel welcoming and homely, which is important for residents during their stay.
What Families Say
Reviews from families visiting West Side Campus of Care reflect a variety of experiences. Many appreciate the cleanliness of the facility and the friendliness of the staff, noting that their loved ones seem well cared for and happy. However, there are also serious concerns raised about instances of neglect and inadequate care, particularly regarding the responsiveness of staff to residents’ needs. Families have expressed a desire for improvements in communication and service delivery.
Room for Improvement
While many families report positive experiences with the care provided, there are significant concerns about the quality of service in some instances. Issues related to responsiveness and neglect have been highlighted, particularly in cases where residents felt their basic needs were not adequately met. Families have called for more consistent staff training and better communication to ensure a higher standard of care.
Summary
West Side Campus of Care offers a range of skilled nursing and rehabilitation services in a clean and welcoming environment. While many families praise the staff’s friendliness and the facility’s amenities, there are notable concerns regarding care quality and responsiveness. Families considering this facility should weigh the positive experiences against the reported issues to make an informed decision for their loved ones.
