Overview
West Oaks Senior Care & Rehab Center, located in Detroit, Michigan, offers both short-term rehabilitation and long-term care services. The facility is noted for its cleanliness and the attentiveness of its staff, which some families have found reassuring during difficult times. While experiences vary, many families appreciate the efforts made by certain staff members to provide compassionate care.
Services & Support
West Oaks provides a variety of services, including physical, occupational, and speech therapy available seven days a week. The facility also offers medication dispensing and management, ensuring that residents receive the necessary support for their health needs. Families have noted that while some staff members are dedicated and caring, there are inconsistencies in service quality, particularly in terms of responsiveness and management support.
Care Approach & Staff
The care approach at West Oaks emphasizes a clean and well-maintained environment, which many families have praised. The staff is described as friendly and attentive, with some team members standing out for their exceptional care. However, there have been reports of rudeness from certain staff members, particularly during visitor interactions, which has caused discomfort for some families.
Living Options & Amenities
The facility includes modern amenities such as Wi-Fi, flat-screen TVs, cable TV, and a salon/barbershop. Residents can also enjoy restaurant-style dining, although some families have expressed dissatisfaction with the quality of meals served. The overall atmosphere is described as clean and organized, contributing to a more pleasant living experience for residents.
What Families Say
Reviews highlight a mixed experience at West Oaks. While many families commend the cleanliness of the facility and the dedication of certain staff members, others have voiced concerns about management’s responsiveness to issues and the overall quality of care. Positive remarks often focus on specific individuals who provide outstanding service, while negative feedback points to areas needing improvement, particularly in communication and consistency.
Room for Improvement
Feedback indicates that there are areas for improvement at West Oaks, particularly regarding staff management and responsiveness to family concerns. Some families have experienced delays in communication and have reported instances of inadequate care during critical times. Addressing these issues could enhance the overall experience for residents and their families.
Summary
West Oaks Senior Care & Rehab Center offers a range of services in a clean and well-maintained environment. While many families appreciate the efforts of the staff and the amenities provided, there are notable concerns regarding management and service consistency. Families considering West Oaks may find both positive and negative experiences reflected in reviews, underscoring the importance of thorough research and communication when selecting a care provider.
