Overview
West Newton Healthcare, located in West Newton, Massachusetts, is a facility that offers nursing and rehabilitation services. While some reviews highlight the dedication of the staff and the quality of care, others raise concerns about cleanliness and communication.
Services & Support
West Newton Healthcare provides a variety of services, including skilled nursing and rehabilitation. The facility aims to support residents with both short-term and long-term care needs, particularly for those facing health challenges. However, feedback indicates that some residents experience issues with care consistency and responsiveness from the staff.
Care Approach & Staff
The care team at West Newton Healthcare is described as hardworking and compassionate. Many reviews commend the dedication of the nursing staff, who strive to provide quality care despite facing heavy workloads. However, some families have expressed concerns regarding the adequacy of staffing levels, suggesting that more personnel would improve the attention given to each resident.
Who They Serve
West Newton Healthcare serves individuals requiring nursing care and rehabilitation, including those with complex health needs. The facility also accommodates residents with memory care needs, though experiences reported by families vary widely.
Living Options & Amenities
While specific details about living options and amenities were not extensively covered in the reviews, the overall environment has been described as needing improvement in terms of cleanliness and maintenance. Some families have noted issues with the condition of the facility, which may affect residents’ comfort.
What Families Say
Feedback from families is mixed. Some appreciate the compassionate care provided by certain staff members, noting that the team is dedicated to the well-being of residents. Conversely, several reviews highlight significant concerns regarding cleanliness, communication, and the handling of medications and personal belongings. Families recommend vigilance in monitoring the care of their loved ones.
Room for Improvement
Multiple reviews indicate a need for improvement in several areas, including better communication from the staff and administration, increased staffing levels, and enhanced cleanliness throughout the facility. Families have expressed frustration over the lack of follow-through on care requests and the management of personal items.
Summary
West Newton Healthcare offers essential nursing and rehabilitation services in West Newton, Massachusetts, with a staff that is generally seen as caring and dedicated. However, the facility faces challenges related to staffing levels, cleanliness, and communication, which families should consider when evaluating care options for their loved ones.