Overview
Villa at The Park, located in Highland Park, Michigan, opened in July 2015 and aims to provide a comfortable environment for its residents. The facility boasts a team of 118 members dedicated to welcoming guests and addressing their needs. Currently, Villa at The Park is undergoing renovations to enhance the comfort and luxury of its offerings while maintaining a focus on medical care.
Services & Support
Villa at The Park provides skilled nursing, rehabilitation, and long-term care services. The rehabilitation programs are designed based on evidence-based protocols to promote healing and recovery. The facility emphasizes a supportive environment where the needs of residents are prioritized, although experiences reported by families reflect a mix of care quality.
Care Approach & Staff
The staff at Villa at The Park includes nurses, certified nursing assistants (CNAs), and therapists who are described by some families as caring and attentive. However, multiple reviews indicate serious concerns regarding staff responsiveness and the overall quality of care. Reports of negligence and poor staff attitudes have been noted, raising questions about the facility’s commitment to resident welfare.
Living Options & Amenities
Residents at Villa at The Park have access to various amenities intended to create a comfortable living environment. While the facility aims to provide hotel-like comforts, some reviews mention issues with cleanliness and unpleasant odors, which detract from the overall experience.
Dining & Activities
The dining experience at Villa at The Park is intended to cater to residents’ needs, although there have been mixed reviews regarding food quality and service. The activities department is highlighted positively by some families for their creativity and engagement with residents, suggesting that there are efforts to provide enjoyable experiences.
What Families Say
Feedback from families is markedly divided. While some express satisfaction with the care provided, noting the attentiveness of certain staff members, others report alarming incidents of negligence and poor communication. Concerns about cleanliness, staff attitudes, and the overall environment have led many families to question the suitability of Villa at The Park for their loved ones.
Room for Improvement
Numerous reviews highlight significant concerns regarding the facility’s cleanliness, staff responsiveness, and overall care quality. Reports of unpleasant odors and negligence in addressing residents’ needs indicate that improvements are necessary for better resident experiences.
Summary
Villa at The Park offers skilled nursing and rehabilitation services in Highland Park, Michigan. While the facility aims to provide a supportive and comfortable environment, feedback from families suggests that there are critical areas needing attention, particularly regarding care quality and staff responsiveness. Families considering this facility for their loved ones may want to weigh the mixed reviews carefully.