Overview
Via Health Services, located in Des Moines, Iowa, is a family-owned care provider offering a range of services including assisted living, memory care, and rehabilitation. The facility emphasizes a safe and healthy environment, guided by the core value of “One family.” Their approach includes an in-house team of therapists and a comprehensive schedule of activities aimed at enhancing residents’ quality of life.
Services & Support
The facility provides various levels of care, including assisted living and memory care, with a focus on rehabilitation services. Families can expect support from a dedicated team, including social workers, who are committed to addressing the needs of residents. There are also activities designed to engage residents and promote well-being.
Care Approach & Staff
Via Health Services prides itself on having a caring and compassionate staff who listen to residents’ needs. Many reviews highlight the dedication of the team members, including nurses, therapists, and housekeeping staff. While some feedback has praised the quality of care provided, there are also mentions of inconsistencies in staff performance, indicating a mixed experience for families.
Living Options & Amenities
The facility features a clean and safe environment, with specific units designed to cater to the needs of residents with dementia. The memory care unit has been noted for its thoughtful design, which includes features aimed at improving the comfort and safety of its residents.
Dining & Activities
Residents have access to a complete schedule of activities that contribute to their quality of life. However, there have been mixed reviews regarding the dining experience, with some residents expressing dissatisfaction with the food options.
What Families Say
Feedback from families is varied. Some express gratitude for the compassionate care their loved ones received, especially during challenging times. Others have raised serious concerns about the care quality, citing instances of inadequate assistance and communication issues. Despite these mixed reviews, there are commendations for the staff’s efforts and the facility’s cleanliness.
Room for Improvement
There are notable areas for improvement, particularly regarding staffing levels and food quality. Some reviews indicate that residents sometimes experienced delays in receiving assistance, and concerns were raised about the management of medications and overall care.
Summary
Via Health Services strives to provide a supportive and engaging environment for its residents in Des Moines, Iowa. While the facility has strengths in its team approach and specialized care units, family feedback suggests that attention to staffing and dining options could enhance the overall experience for residents and their families.
