Overview
Vantage Health and Rehab of Westfield, located in Westfield, Massachusetts, provides skilled nursing and rehabilitation services to individuals recovering from illness or surgery. The facility aims to create a comfortable environment for residents, emphasizing a compassionate approach to care.
Services & Support
Vantage Health and Rehab offers a range of services, including skilled nursing and rehabilitation. The staff is dedicated to addressing the needs of each resident, aiming to provide a home-like atmosphere where individuals can focus on their recovery. The facility is staffed around the clock to ensure residents receive the care they need.
Care Approach & Staff
The care approach at Vantage Health and Rehab emphasizes empathy and support. Many reviews highlight the friendly demeanor of the staff, including the concierge who welcomes visitors and residents alike. However, there have been concerns raised about staff shortages, which some families believe negatively impacts the level of care provided.
Who They Serve
The facility serves individuals requiring skilled nursing care, rehabilitation, and hospice services. Residents may be recovering from a variety of medical issues, and the staff strives to create a supportive atmosphere for both patients and their families.
Living Options & Amenities
While the facility aims to provide a welcoming environment, some reviews indicate that the physical conditions of the facility may not meet expectations. However, others have noted that the facility is clean and well-maintained, contributing to a pleasant atmosphere for residents.
What Families Say
Feedback from families is mixed. Some express gratitude for the care their loved ones receive, noting improvements in their health due to the rehabilitation efforts. Conversely, others report serious concerns regarding neglect, such as delays in assistance with bathroom needs and insufficient safety measures. These contrasting experiences suggest that while some families find the care satisfactory, others have faced significant challenges.
Room for Improvement
Several reviews indicate that the facility struggles with staff shortages, leading to delays in care and negative experiences for residents. Additionally, concerns about the overall environment and safety measures have been raised, highlighting areas where the facility may need to enhance its services.
Summary
Vantage Health and Rehab of Westfield offers skilled nursing and rehabilitation services, with a focus on creating a compassionate and home-like environment. While many families appreciate the care provided, there are notable concerns regarding staff availability and the physical conditions of the facility. Families considering this option should weigh both positive experiences and critical feedback to make an informed decision for their loved ones.
