Overview
University City Rehabilitation & Healthcare Center, located in Philadelphia, Pennsylvania, offers a comprehensive range of post-acute care services including skilled nursing and rehabilitation. Situated in the vibrant University City area, the center is dedicated to enhancing the quality of life for its residents through clinical excellence and compassionate care. The facility is staffed by a team of experienced healthcare professionals who focus on returning patients to their homes as quickly and safely as possible.
Services & Support
The center provides a variety of services including skilled nursing, rehabilitation, hospice care, and respite care. Residents benefit from a supportive environment where the therapy department is noted for its thorough and encouraging approach. Families have expressed satisfaction with the attentiveness of the staff, who keep them informed and involved in care plans.
Care Approach & Staff
The care team at University City Rehabilitation & Healthcare Center is described as friendly, professional, and attentive. Many reviewers have highlighted the kindness and helpfulness of the nursing staff and caregivers, which contributes to a positive atmosphere. However, there have been concerns regarding management, with some reviews mentioning issues with the attitude of certain staff members, particularly in the business office.
Dining & Activities
Residents can enjoy a variety of dining options and activities designed to promote engagement and community. The facility is noted for its clean environment and welcoming atmosphere, which enhances the overall experience for residents and their families.
What Families Say
Overall, families have expressed trust in the care provided at University City Rehabilitation & Healthcare Center. Many appreciate the dedication of the staff and have reported positive experiences, particularly with the rehabilitation services. However, there are some concerns regarding certain staff interactions that detract from the overall experience, indicating areas for improvement in customer service.
Room for Improvement
While many reviews highlight positive experiences, there are notable concerns regarding staff management and customer service, particularly with certain individuals in leadership roles. Addressing these issues may enhance the overall experience for residents and their families.
Summary
University City Rehabilitation & Healthcare Center stands out for its commitment to providing high-quality rehabilitation and skilled nursing care. With a focus on patient-centered services and a clean, inviting environment, the facility aims to support residents in their recovery journey. While there are areas needing attention, particularly in management interactions, the overall feedback reflects a dedication to compassionate care and community engagement.
