Overview
Twin Oaks Nursing Home Inc, located in Mobile, Alabama, is a facility that offers skilled nursing care and memory care services. The reviews reflect a mix of experiences, highlighting both positive attributes and significant concerns regarding resident care and facility conditions.
Services & Support
The facility provides a range of services including skilled nursing care and memory care for residents with dementia. However, reviews indicate that there are serious concerns regarding the quality of care provided, with reports of neglect and inadequate communication with families about residents’ conditions.
Care Approach & Staff
While some reviews commend the kindness and friendliness of the staff, others express dissatisfaction with the overall quality of care. There are mentions of staff not adequately monitoring residents and failing to report important health issues to families. This has raised concerns about the level of supervision and attention given to residents.
Who They Serve
Twin Oaks serves senior residents, including those requiring memory care. However, some families have expressed fears for their loved ones’ safety and well-being, citing instances of neglect and inadequate care.
Living Options & Amenities
The facility is described as being clean and organized, with some reviewers noting that it is a beautiful place. However, contrasting reports highlight issues with cleanliness, including unpleasant odors that detract from the overall environment.
What Families Say
Feedback from families is mixed. While some appreciate the facility’s cleanliness and the staff’s friendliness, others are deeply concerned about neglect and poor health outcomes for their loved ones. Specific incidents of untreated medical issues and poor communication have led to critical evaluations of the care provided.
Room for Improvement
There are significant areas for improvement, particularly in the consistency of care and communication with families. Multiple reviews indicate that residents may not receive the attention they require, and there are calls for better oversight and management of the facility.
Summary
Twin Oaks Nursing Home Inc in Mobile, Alabama, presents a complex picture. While some families find the facility to be a hidden treasure with a beautiful environment, others report alarming neglect and inadequate care. This dichotomy suggests that families considering this facility should thoroughly evaluate the experiences shared by current and former residents and their families.
