Overview
Troy Center, located in Troy, New York, is a facility that offers rehabilitation and nursing care. The center aims to provide individualized rehab plans utilizing advanced technology to help residents regain their strength and return to their daily lives. While the facility promotes itself as a community focused on recovery and support, reviews from families indicate significant concerns regarding cleanliness, staff responsiveness, and overall care quality.
Services & Support
Troy Center provides a range of services including physical therapy and rehabilitation. The facility emphasizes a personalized approach to care, with a focus on helping residents achieve their recovery goals. However, many reviews highlight issues with the availability and effectiveness of these services, with some residents reporting inadequate physical therapy sessions and unaddressed medical needs.
Care Approach & Staff
The staff at Troy Center has received mixed feedback. While some reviews praise individual nurses and aides for their attentiveness and support, numerous accounts describe a lack of responsiveness and professionalism among the staff. Families have expressed frustration with long wait times for assistance, such as obtaining basic care items, and concerns about staff communication regarding medication and care plans.
Who They Serve
Troy Center serves a variety of residents, including those requiring short-term rehabilitation and long-term nursing care. The facility aims to create a supportive environment for individuals recovering from illness or injury, as well as for those needing ongoing care. However, the experiences shared in reviews suggest that the quality of care may not meet the expectations of families seeking a safe and nurturing environment for their loved ones.
Living Options & Amenities
While Troy Center promotes comfortable accommodations and amenities, reviews frequently mention issues with cleanliness and maintenance. Concerns about dirty rooms, stained bedding, and overall facility hygiene have been noted, leading to a perception that the living conditions may not be adequate for residents.
What Families Say
Feedback from families is overwhelmingly negative, with many expressing deep dissatisfaction with the care provided at Troy Center. Reports of neglect, unclean conditions, and insufficient staff support are common. Some families have described the facility as a “hellhole,” citing specific incidents of neglect and a lack of appropriate medical attention for residents. Positive reviews are scarce and often highlight isolated experiences rather than a consistent standard of care.
Room for Improvement
Overall, there are significant areas for improvement at Troy Center, particularly in staffing levels, cleanliness, and responsiveness to resident needs. Many families have called for management to address these issues urgently, as they believe the current conditions pose risks to the health and well-being of residents.
Summary
Troy Center in Troy, New York, seeks to provide rehabilitation and nursing care, but the facility is facing serious challenges as reflected in numerous reviews. Families have reported concerning levels of neglect, inadequate staff support, and unsatisfactory living conditions. While some staff members have been recognized for their dedication, the overall sentiment suggests that prospective residents and their families should approach with caution.
