Trisun Care Center – Northeast El Paso [Senior Care Centers]

Overview

Trisun Care Center – Northeast El Paso [Senior Care Centers], located in El Paso, Texas, Trisun Care Center – Northeast El Paso, located in El Paso, Texas, provides various senior care services, including rehabilitation and memory care. The facility aims to support residents through their recovery and daily living needs, although experiences reported by families and patients vary significantly.

Services & Support

The center offers rehabilitation services, including physical therapy, to assist residents in their recovery. While some patients have reported positive experiences with the therapy team, others have expressed dissatisfaction with the quality and consistency of care provided. Support services, such as social worker assistance, are also available, although feedback indicates that communication and follow-up can be lacking.

Care Approach & Staff

The care approach at Trisun Care Center has drawn mixed reviews. Some patients appreciate the courteous and professional demeanor of certain staff members, particularly within the therapy department. However, numerous reviews highlight issues with understaffing and a perceived lack of attentiveness to residents’ needs. Reports of delayed responses to call bells and inadequate assistance during critical times have raised concerns about the overall care environment.

Who They Serve

Trisun serves a diverse population, including individuals requiring rehabilitation and those with memory care needs. Families have shared experiences of loved ones receiving varying levels of care, with some expressing serious concerns about the treatment and conditions observed during their visits.

Living Options & Amenities

The facility is described as clean and well-kept in some accounts, with a pleasant entrance area. However, there are significant concerns regarding the cleanliness of resident rooms and common areas. Reports of dirty restrooms and unkempt living spaces indicate a need for improved housekeeping standards.

Dining & Activities

Dining experiences have been described as inconsistent, with some patients enjoying well-prepared meals while others reported food being served cold. Activities and engagement opportunities are available, but the effectiveness of these programs may vary based on staffing levels and resident participation.

What Families Say

Family feedback is largely critical, with many expressing frustration over the level of care provided. Some families have reported distressing incidents involving their loved ones, including falls and inadequate hygiene. Conversely, a few patients have shared positive experiences regarding the support received during rehabilitation. This discrepancy suggests a need for a more consistent quality of care across the facility.

Room for Improvement

Several reviews indicate areas needing attention, such as staffing levels, communication among staff, and overall cleanliness. Families have pointed out that management should prioritize resident care over cost-cutting measures to enhance the quality of life for patients.

Summary

Trisun Care Center – Northeast El Paso presents a mixed picture of senior care. While some residents benefit from dedicated therapy and supportive staff, significant concerns regarding cleanliness, understaffing, and inadequate communication highlight critical areas for improvement. Families considering this facility for their loved ones should weigh these experiences carefully.