Overview
The Willows, located in Oakmont, Pennsylvania, is a skilled nursing and rehabilitation community that offers a range of care services in a modern, homelike atmosphere. The facility is part of the Presbyterian SeniorCare Network and is situated on a gracious, tree-lined campus that includes additional senior living options.
Services & Support
The Willows provides a comprehensive array of services, including skilled nursing care, rehabilitation, and memory care. The care philosophy emphasizes person-centered support, allowing residents to make choices regarding their daily routines, meals, and activities. The staff includes registered nurses, licensed practical nurses, certified nursing assistants, and social workers who work collaboratively to create personalized care plans.
Care Approach & Staff
The care team at The Willows is noted for its commitment to compassion and professionalism. Many families have expressed appreciation for the kindness shown by the staff, particularly in engaging with residents and providing tailored support. However, some reviews highlight concerns about staff behavior and professionalism, including instances of unprofessional conduct observed during visits.
Who They Serve
The Willows serves a diverse population, including individuals recovering from surgery, those requiring long-term care, and residents with memory care needs. Families have reported positive experiences for their loved ones, particularly in terms of the care provided to residents with dementia.
Levels of Care
The facility offers various levels of care, including short-term rehabilitation and long-term skilled nursing care. This flexibility allows residents to receive appropriate support based on their individual health needs and recovery goals.
Living Options & Amenities
The Willows provides a comfortable environment for residents, with amenities designed to promote healing and well-being. The facility features nature-friendly elements, such as bird feeders and landscaped areas, which contribute to a pleasant atmosphere. However, some reviews have noted issues with cleanliness and odors within the building.
Dining & Activities
Residents at The Willows have access to dining options that cater to various preferences, and many have praised the quality of the food. The activities team is proactive in engaging residents, taking the time to learn about their interests and preferences to enhance their experience.
Location & Access
Situated in Oakmont, Pennsylvania, The Willows is conveniently located within a larger campus that includes other senior care facilities. This setting provides a supportive community atmosphere for residents and their families.
What Families Say
Feedback from families is mixed. While many express gratitude for the care and support their loved ones receive, concerns about understaffing and cleanliness have also been raised. Some families have reported positive interactions with staff, highlighting the compassionate care provided, while others have noted instances of inadequate attention to residents’ needs.
Room for Improvement
Several reviews indicate that The Willows may benefit from addressing staffing levels and improving communication among staff members. Instances of unprofessional behavior and concerns about cleanliness have been mentioned, suggesting a need for enhanced training and oversight.
Summary
The Willows in Oakmont, Pennsylvania, offers skilled nursing and rehabilitation services in a supportive environment. While many families appreciate the compassionate care provided by staff, there are concerns regarding staffing levels and facility cleanliness. Families considering The Willows should weigh both the positive experiences shared by some residents against the challenges noted in reviews.
